Postal Clerk

The Postal Service; Montgomery (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a dynamic hotel management company as a Guest Services Agent, where your friendly demeanor and customer service skills will shine. In this role, you will ensure guests enjoy a seamless check-in and check-out process while providing exceptional service. You'll assist with reservations, manage guest inquiries, and coordinate with various departments to enhance the guest experience. This innovative firm values work-life balance, offering comprehensive health benefits, vacation time, and opportunities for advancement. If you're passionate about hospitality and enjoy creating memorable experiences, this is the perfect opportunity for you!

Benefits

Comprehensive Health Benefits

Vacation Time

Quarterly Bonuses

Opportunities for Advancement

Qualifications

• High school diploma or equivalent; one year of relevant experience preferred.
• Proficient in MS Office applications and data management.

Responsibilities

• Serve as Concierge to guests and assist with reservations and inquiries.
• Verify guest payment methods and manage charges and special requests.
• Coordinate with housekeeping and maintenance for guest needs.

Skills

Customer Service

Communication Skills

Data Entry

Front Office Equipment

Flexibility

Education

High School Diploma

Tools

MS Word

Excel

PowerPoint

Job description

RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests' demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

JOB SUMMARY

Are you friendly and enjoy rolling out the red carpet to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensure proper check-in and check-out of our guests while providing excellent customer service in a professional and courteous manner. They will accommodate guests to ensure their visit is not just a stay but an awesome experience! They will also assist with questions or concerns and provide the best resolution for our guests. Think you've got what it takes?

JOB RESPONSIBILITIES

1. Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); become familiar with the property location, types of rooms available, room rates, and services offered by the property.
2. Review guest reservation status, identify the length of stay, present options and alternatives, and use suggestive selling techniques to promote rooms and services.
3. Assist with registration, assign hotel rooms, generate secure room keys, and handle special requests; assist in pre-registration and reservation management; monitor reservations and understand cancellation procedures.
4. Verify guest payment methods, adhere to credit and cash-handling policies, and manage charges and safe deposit procedures.
5. Input guest information into the PMS system, maintain cleanliness of the front desk area, and coordinate with other departments regarding guest needs.
6. Coordinate with housekeeping and maintenance departments to ensure room readiness and address guest requests.
7. Be adaptable to shift changes, attend departmental meetings, and stay informed about daily activities.
8. Report unusual occurrences, understand safety and emergency procedures, and follow accident prevention policies.
9. Perform other tasks as necessary to meet or exceed guest satisfaction.

PROFESSIONAL EXPERIENCE

• High school diploma or equivalent; one year of relevant experience preferred (Customer Service, Hotel Industry, Management, etc.).
• Proficient in MS Word, Excel, PowerPoint.
• Experience in data entry and database management.

INDUSTRY EXPERIENCE

• Understanding or experience in the hospitality industry preferred.
• Previous experience as a Guest Services Agent preferred.

REQUIRED SKILLS

• Experience with front office equipment.
• Flexibility to work varied schedules.
• Excellent written and oral communication skills.
• Ability to perform repetitive tasks and physical ability to walk, sit, and stand during shifts; capable of lifting up to 40 lbs.

ESSENTIAL SKILLS

• Ability to manage and resolve guest issues calmly and compassionately.
• Engage guests proactively and resolve issues promptly.
• Maintain a positive attitude and embrace diversity.

BENEFITS

We offer comprehensive health benefits, vacation time, quarterly bonuses, and opportunities for advancement, all designed to promote work-life balance. RAM Hotels is committed to equal opportunity employment and welcomes applicants regardless of race, color, religion, sex, national origin, disability, or veteran status.