Post-Sales Success Manager - Customer Health & Renewals

Digital Realty; Miami (NM); On-site; USD 95,000 - 130,000; Full time

Job summary

Digital Realty is seeking a Customer Success Manager to drive end-to-end delivery of post-sales service for strategic customers across multiple locations. You will coordinate with Operations, Implementation Services, Sales, and Finance to protect customer health and ensure contractual commitments are met.

The role emphasizes non-commission responsibilities, strong analytical and communication skills, and travel roughly 20% to support customer success across regions.

Qualifications

• Bachelor’s degree or equivalent customer relationship experience.
• 5+ years in a customer-facing role within a service organization (utilities, data centers, IT, or telecommunications preferred).
• ITIL qualification and experience preferred.

Responsibilities

• Lead end-to-end delivery of operational service for assigned strategic customers.
• Coordinate across Operations, Implementation Services, Sales, Finance and cross-functional teams.
• Protect customer health and ensure contractual commitments are met.

Skills

Customer-facing

Stakeholder management

Cross-functional collaboration

Analytical skills

Communication

Travel readiness

IT knowledge

Education

Bachelor’s degree in Business, IT, Engineering, or related discipline

Tools

ITIL

Job description

Digital Realty is seeking a Customer Success Manager to drive end-to-end delivery of post-sales service for strategic customers across multiple locations. You will coordinate with Operations, Implementation Services, Sales, and Finance to protect customer health and ensure contractual commitments are met.

The role emphasizes non-commission responsibilities, strong analytical and communication skills, and travel roughly 20% to support customer success across regions.