Post Market Surveillance Recall Specialist

100 Merit Medical Systems, Inc.; South Jordan (UT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Multiple shifts

Medical/Dental Insurance

Onsite medical clinic

Onsite cafeterias

3 weeks vacation

401K

Job summary

Merit Medical Systems, Inc. is seeking a Regulatory/Quality professional to lead adverse event reporting and field action activities across global operations.

You will coordinate recalls, manage regulatory submissions, and support inspections while ensuring compliance with FDA, EU MDR, ISO 13485, and related requirements. Strong project management and communication skills are essential.

Qualifications

• Bachelor's degree in Engineering, Life Sciences, QA, Regulatory Affairs, Biomedical Sciences.
• 3–5 years of experience in medical device quality, regulatory affairs, post-market surveillance, complaint handling, adverse event reporting, vigilance with field action recall focus.
• Experience with global medical device field action recall execution.
• Strong knowledge of FDA regulations (21 CFR 803, 806, 7), EU MDR 2017/745, ISO 13485, MDSAP, ISO 14971, and Canadian Medical Device Regulations.
• Strong project management, organizational, and time management skills.
• Excellent written and verbal communication skills.
• Proficiency with electronic quality systems, databases, spreadsheets, and Microsoft Office applications.
• Ability to manage multiple priorities and meet regulatory reporting deadlines.

Responsibilities

• Maintain and implement process improvements for the Global Adverse Event reporting system and related duties.
• Assist with post-market surveillance activities and field action management.
• Develop recall strategies, execution plans, communication plans, and timelines.
• Coordinate field action activities across departments and regions.
• Ensure compliance with FDA, EU, ISO, and regulatory requirements.
• Prepare, submit, and maintain regulatory reports and notifications.
• Support regulatory inspections, audits, and conformity assessments.
• Maintain inspection-ready documentation and records.

Skills

Regulatory affairs

Post-market surveillance

Adverse event reporting

Field action recall

Project management

Communication skills

Regulatory inspections

Data analysis

Quality systems

Education

Bachelor's degree in Engineering/Life Sciences/QA/Regulatory

Tools

Electronic quality systems

MS Office

Databases

Job description

Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

WORK SHIFT DAY (United States of America)

SUMMARY OF DUTIES

Maintains and implements process improvements for the Global Adverse Event reporting system and duties related to the reporting system. Assists with other post market surveillance activities as required. Recall & Field Action Management Lead and coordinate product recalls, corrections, removals, market withdrawals, and Field Safety Corrective Actions (FSCAs). Develop recall strategies, execution plans, communication plans, and implementation timelines. Coordinates field action activities with Quality, Regulatory Affairs, Post Market Surveillance, Clinical Affairs, Manufacturing, Supply Chain, Customer Service, Marketing, Distribution, Commercial Organizations, Legal, and International Affiliates. Works cross-functionally with Operations or other teams to identify affected lots, serial numbers, distribution channels, and customer populations impacted. Supports the coordination of product quarantine, inventory control, and product disposition activities. Ensure timely execution of recall planning, customer notifications, effectiveness checks, product recovery activities, reconciliation activities, recall termination and closure activities Manages product returns, product corrections, replacements, and destruction activities. Ensures returned product reconciliation and maintenance of Certificates of Destruction (CODs). Monitors progress and effectiveness metrics and escalates issues that may impact successful field action execution. Conduct effectiveness checks to verify customer receipt and implementation of recall actions including, but not limited to, recall response rates, product recovery rates, adverse event reporting compliance, recall performance metrics, and periodic update reports. Publishes routine recall metrics for management and prepares relevant data for management review. Ensure compliance with applicable regulations and standards, including, but not limited to FDA 21 CFR Part 803 – Medical Device Reporting, FDA 21 CFR Part 806 – Medical Device Corrections and Removals, FDA 21 CFR Part 7 – Recall Guidance, FDA Quality System Regulation (21 CFR Part 820), EU MDR 2017/745 Vigilance and FSCA Requirements, Canadian Medical Device Regulations, Australian Therapeutic Goods Administration (TGA) Requirements, ISO 13485 Quality Management System requirements and other related global regulatory reporting and vigilance requirements. Prepares, submits and maintains documentation including plans, communications, response forms, related emails, regulatory reports (806, FSCA, etc.) and other notifications to FDA and international regulatory authorities. Interfaces with global regulatory bodies and internal stakeholders. Supports regulatory inspections, notified body audits, and government agency inspections related to field action activities. Maintains inspection-ready documentation and records. Coordinate with regional RAQA representatives regarding field actions and reporting obligations.

Minimum Qualifications

• Bachelor's degree in Engineering, Life Sciences, Quality Assurance, Regulatory Affairs, Biomedical Sciences, or a related discipline.
• Minimum of 3-5 years of experience in medical device quality, regulatory affairs, post-market surveillance, complaint handling, adverse event reporting, vigilance reporting with a strong emphasis on field action recall activities.
• Experience with global medical device field action recall execution.
• Strong working knowledge of FDA regulations (21 CFR 803, 806, and Part 7), EU MDR 2017/745, ISO 13485, MDSAP, ISO 14971, and Canadian Medical Device Regulations.
• Strong project management, organizational, and time management skills.
• Excellent written and verbal communication skills.
• Strong analytical and decision-making abilities.
• Proficiency with electronic quality systems, databases, spreadsheets, and Microsoft Office applications.
• Ability to manage multiple priorities and meet regulatory reporting deadlines.

Physical Requirements

Sitting, standing, bending, and occasional lifting (up to 50 pounds, where applicable). Frequent use of computers and electronic systems. Visual acuity, color perception, depth perception, reading, and peripheral vision sufficient to perform job duties. Occasional travel may be required to support audits, investigations, and regulatory activities.

COMMENTS Infectious Control Risk Category II: The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category II states employment and procedures that may require exposure.

As an eligible Merit employee, you can expect the following:

• Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights
• Medical/Dental & Other Insurances (eligible the first of month after 30 days)
• Low Cost Onsite Medical Clinic
• Two (2) Onsite Cafeterias
• Employee Garden | Gardening Classes
• 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays
• 401K | Health Savings Account

To see more on our culture, go to www.merit.com/careers.

Military Veterans are encouraged to Apply. Merit is a proud Utah Patriot Partner committed to hiring our Veterans.

Founded in 1987, Merit Medical Systems, Inc. is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy.

Merit serves client hospitals worldwide with a domestic and international sales force and clinical support team totaling in excess of 500 individuals.

Merit employs approximately 6,000 people worldwide with facilities in South Jordan, Utah; Pearland, Texas; Richmond, Virginia; Aliso Viejo, California; Maastricht and Venlo, The Netherlands; Paris, France; Galway, Ireland; Beijing, China; Tijuana, Mexico; Joinville, Brazil; Ontario, Canada; Melbourne, Australia; Tokyo, Japan; Reading, United Kingdom; Johannesburg, South Africa; and Singapore.

UNDERSTAND. INNOVATE. DELIVER. Merit Medical is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit has made it a priority to understand customers, innovate, and deliver life‑changing products and services.