Post Market Quality Engineer (Hybrid)

Stryker Corporation; Redmond (WA); Hybrid; USD 80,000 - 128,000; Full time

Job summary

Stryker Corporation in Redmond, Washington is seeking a Post Market Quality Engineer to drive continuous product and process quality improvements.

You will investigate customer complaints, own NC/CAPA investigations, and collaborate with cross-functional teams including R&D, Regulatory Affairs, and Field Service to resolve quality issues while ensuring compliance with QSRs and ISO standards.

Qualifications

• Bachelor's degree in Engineering, Science, or related technical discipline.
• 0-2 years of professional experience.
• Knowledge of complaint handling, post-market surveillance, CAPA, and nonconformance processes.
• Experience with failure investigation methodologies including Root Cause Analysis, 8D, or similar tools.
• Familiarity with statistical analysis techniques and data trending.
• Knowledge of ISO 13485, ISO 14971, and FDA Quality System Regulations.

Responsibilities

• Analyze and present post-market quality data including complaints, service reports, Q-metrics, and trending to identify improvement opportunities.
• Investigate customer complaints and drive records to timely closure.
• Own and support NC and CAPA investigations.
• Partner with customers and cross-functional teams to resolve product quality issues.
• Conduct risk analyses, document findings, and support Risk Management activities.
• Provide post-market quality input related to product safety, reliability, durability, and design performance.
• Ensure compliance with QSRs, internal procedures, and applicable quality standards.

Skills

Analytical thinking

Problem solving

Communication skills

Cross-functional collaboration

Project management

Regulated industry experience

Root Cause Analysis

8D problem solving

Statistical analysis

Education

Bachelor's degree in Engineering, Science, or related technical discipline

Job description

Work Flexibility: Hybrid

As a Post Market Quality Engineer, you will be responsible for continuous product and process quality improvements. You will conduct investigations into Customer Complaints, identify emerging trends, dictate action plans, and eventually own NC/CAPAs. You will support root cause activities and identify potential failure modes, risks, and resolve customer issues appropriately. This role is Hybrid/Onsite in Redmond, Washington.

What You Will Do

• Analyze and present post-market quality data including complaints, service reports, Q-metrics, and trending to identify continuous improvement opportunities.
• Investigate customer complaints and drive records to timely closure.
• Own and support Nonconformance (NC) and Corrective and Preventive Action (CAPA) investigations.
• Partner with customers and cross-functional teams including R&D, Regulatory Affairs, Field Service, and Sales to resolve product quality issues.
• Conduct and maintain risk analyses, document findings, and support Risk Management activities.
• Calculate failure and harm occurrence ratings using field performance data.
• Provide post-market quality input related to product safety, reliability, durability, and design performance.
• Ensure compliance with Quality System Regulations (QSRs), internal procedures, and applicable quality standards.
• Communicate product quality insights and trends to internal and external stakeholders.

What You Need

• Bachelor's degree in Engineering, Science, or a related technical discipline.
• 0 - 2 years of professional experience.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Demonstrated ability to learn quickly, navigate complexity, and drive results.
• Preferred Experience working in a regulated industry such as Medical Device, Pharmaceuticals, Aerospace, or Manufacturing.
• Knowledge of complaint handling, post-market surveillance, CAPA, and nonconformance processes.
• Experience with failure investigation methodologies including Root Cause Analysis, 8D, or similar problem-solving tools.
• Familiarity with statistical analysis techniques and data trending.
• Knowledge of ISO 13485, ISO 14971, and FDA Quality System Regulations.
• Experience developing and implementing design controls and process controls.
• Experience supporting risk management and product quality improvement initiatives.

United States of America Pay Ranges: US15: $79,900 - $127,500 USD View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements.

Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.