Post Issue Processing Representative

Athene; West Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

Athene is looking to hire dynamic individuals for its Post Issue Processing team in West Des Moines, IA. You will deliver outstanding service to existing customers by handling requests from agents, policy owners, and third parties, with comprehensive training provided.

We value clarity in communication and accuracy in processing, with opportunities to grow within an inclusive and supportive workplace at Athene.

Qualifications

• 1+ years of customer service experience required.
• College degree preferred, but not required. Military experience will be considered in lieu of formal degree.
• Ability to navigate multiple computer systems with minimal assistance required.
• Proven effective verbal and written communications, while explaining concepts and processes to a diverse customer base.
• Knowledge of annuity products and annuity contract regulations preferred.

Responsibilities

• Processes transactions which may include address changes, beneficiary changes, withdrawals, surrenders, etc.
• Provides information or explanations of our products, along with terms and conditions of our policies
• Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex
• Formulates correspondence with customers through both verbal and written methods
• Takes initiative to be a solution seeker

Skills

Customer service

Verbal communication

Written communication

Computer literacy

Problem solving

Education

College degree preferred

Tools

CRM systems

Job description

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose & Impact: Athene is looking to hire dynamic individuals to join our Post Issue Processing team! We are looking to hire multiple individuals to provide outstanding customer service experience for existing customers by completing requests from agents, policy owners, internal customers, and third parties in an efficient and accurate manner. No annuity experience required...we'll provide in-depth training and tools needed to be successful in this role!

Key Deliverables:

• Processes transactions which may include address changes, beneficiary changes, withdrawals, surrenders, etc.
• Provides information or explanations of our products, along with terms and conditions of our policies
• Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex
• Formulates correspondence with customers through both verbal and written methods
• Takes initiative to be a solution seeker

What You Need to Bring:

• College degree preferred, but not required. Military experience will be considered in lieu of formal degree.
• 1+ years of customer service experience required.
• Ability to navigate multiple computer systems with minimal assistance required.
• Proven effective verbal and written communications, while explaining concepts and processes to a diverse customer base.
• Knowledge of annuity products and annuity contract regulations preferred.
• Drive. Discipline. Confidence. Focus. Commitment.

Learn more about working at Athene.

Athene is a Military Friendly Employer!

Learn more about how we support our Veterans.

Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.