Director, Product Sales & Success

ABM Industries; New York (NY); On-site; USD 177,000 - 200,000; Full time

Job summary

ABM Connect seeks a Director, Product Sales & Success in New York to own the full commercial arc of our monetized SaaS portfolio. You will sell into new and existing accounts, drive implementation, adoption, renewals, and expansions, and ensure client success after go-live.

You will align sales, delivery, and product teams with a single accountability model, maturing our GTM, scaling sales motion, and building a true customer-success function.

Qualifications

• 7+ years across B2B sales, customer success, solution consulting, or technology implementation.
• Track record of carrying and meeting revenue or adoption targets for a software product.
• Experience running software implementations in large, distributed environments.
• Strong facilitation and training skills with credibility in front of senior stakeholders.
• CRM discipline with honest forecasting.

Responsibilities

• Own the full commercial arc of the product portfolio from first conversation through go-live and ongoing success.
• Lead sales, implementation, adoption, renewal, and expansion efforts within accounts.
• Build and manage qualified pipeline with cross-functional teams and Salesforce hygiene.
• Develop business cases, ROI models, and compelling proposals for clients.
• Provide enablement and coaching to field teams and maintain consistent client outcomes.

Skills

B2B sales

Customer success

Solution consulting

Technology implementation

Education

Bachelor's degree in business

Tools

Salesforce

Job description

Job Description

ABM

ABM Connect is our suite of technology offerings. Today it spans adoption-led platforms such as Client Connect and Ops Connect alongside monetized products such as Team Connect. As we bring these into a unified, commercialized product, we need one person accountable for the demand side of that portfolio.

The Director, Product Sales & Success owns the full commercial arc of our products. That means selling them into new and existing accounts, implementing them well, and keeping clients and internal users successful after go-live. Pipeline, close, implementation, adoption, renewal, and expansion all sit with this role, so nothing gets handed off and dropped in the gap between sales and operations.

Why We Are Creating This Role

We have real progress to build on. The platforms are live and in use across the Industry Groups, Team Connect is deployed and selling, and we have a pipeline in front of us. What we do not have yet is the organization around it. Sales, implementation, and ongoing support have grown up in different places, so the experience a client gets depends on which teams happen to be involved, and no single person is accountable for that client being successful six months after launch.

This role is the go-to-market arm of the portfolio, built the way a SaaS business would build it. One leader owns the client from the first conversation through implementation and into ongoing success, so the work moves end to end instead of across handoffs. The job ahead is maturing what we have already started: scaling the sales motion together with the Industry Groups, bringing implementation under the same roof as sales, and standing up a real customer success function, which is the piece we have not built yet.

Benefits:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Pay:

$176,505 - $200,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You will also be eligible to participate in a company incentive or bonus program. You may be eligible to participate in a Company incentive or bonus program.

Responsibilities

What This Role Owns

Product Sales

• The sales target for our monetized products, covering new business, expansions, and renewals.
• Qualified pipeline built together with IG Sales, Strategic Account Management, and the APS Platform Team.
• Product discovery, demonstrations, and proposal content, including the business case that quantifies client ROI.
• Pipeline hygiene in Salesforce and a forecast that leadership can plan against.

Implementation

• The implementation playbook from signature to client-ready status, including kickoff, data validation, provisioning, training, and hypercare.
• A single client-ready standard that every launched account has to meet before we treat it as live.
• Implementation timelines and quality across concurrent deployments, with risk raised early and a plan attached to it.
• The integration, data quality, and access issues that block go-live, worked jointly with product management and Information Technology.

Adoption and client success

• Post-launch adoption and account health for every product account, including usage, engagement, and outcome tracking.
• The health scorecard, and the corrective plan when usage or satisfaction starts trending down.
• Renewal and expansion conversations, supported by evidence of what the product has actually delivered.
• Quarterly business review content where our products are part of the client story.

Enablement

• Onboarding and ongoing enablement for Account Directors, Portfolio Directors, and Ops leads, including pod meetings, walkthroughs, training sessions, and office hours.
• The assets that let the field sell and support the products confidently on their own: ideal client profiles, demo scripts, one-pagers, objection handling, and training curriculum.
• Prioritized, evidence-backed client and field feedback into the product roadmap.

Team and leadership

• Hiring, coaching, and developing the product sales, implementation, and client success team.
• A culture of follow-through where commitments made to clients and to the field are tracked and met.

Qualifications

Required

• Bachelor's degree in business, marketing, engineering, or a related field, or equivalent experience.
• 7+ years across B2B sales, customer success, solution consulting, or technology implementation, including 2+ years leading a team.
• A track record of carrying and meeting a revenue, adoption, or retention target for a software product.
• Experience running software implementations in a large, distributed operating environment with frontline users.
• Strong facilitation and training skills, with credibility in front of both field operators and senior client stakeholders.
• CRM discipline in Salesforce or a comparable system, including honest forecasting.
• Data fluency, including building and interpreting usage dashboards, adoption scorecards, and ROI models.
• The ability to translate operational pain into product value, and product capability into operational language.

Preferred

• Familiarity with enterprise software for the built environment, such as CMMS, BAS, BMS, WOM, and IWMS.
• Experience in facility services, commercial real estate, or another large field-based operating business.
• Comfortable owning both a number and a delivery standard at the same time.
• Willing to spend real time in the field, since that is where adoption is either won or lost.

ABM is an Equal Opportunity Employer.

ABM is committed to diversity and inclusion and encourages individuals from all backgrounds to apply.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.