POSP: Customer Service Representative

Customer Service in; Greenville (SC); On-site; USD 31,000 - 35,000; Full time

Job summary

A leading tech company in Greenville, SC is seeking a motivated Customer Service Representative to provide exceptional support and improve customer experience. The ideal candidate will efficiently handle inquiries, collaborate with teams, and help implement solutions. Required qualifications include strong communication skills and a preferred degree, along with U.S. citizenship or residency. This role offers a salary range of $31,000-$35,000, along with comprehensive benefits.

Benefits

Medical/dental/vision coverage

Life insurance

401(k) plan with matching provision

128 hours of paid time off (PTO)

10 paid company holidays

Qualifications

• MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT.
• Experience in direct customer or client-facing roles.
• Genuine curiosity about people and business.

Responsibilities

• Effectively solve customer inquiries via phone, email, and live chat.
• Set a high bar for Support when owning customer interactions.
• Advocate for customers by identifying trends in issues.

Skills

Strong organizational skills

Analytical skills

Written communication skills

Verbal communication skills

Problem-solving

Education

4 year degree preferred or degree in progress

Job description

Job Summary:

We’re looking for a highly motivated and resourceful Customer Service Representative who is dedicated to providing world-class support and exceeding customer expectations. Your mission is to work with customers to find solutions and continually improve customer experience. As a Customer Service Representative you will be a loyal advocate for our customers, a creative problem-solver, and a collaborative team member. The ideal candidate is energized by working with people, and calm and collected with clients. You will also have the opportunity to undertake a variety of interesting and challenging projects within a forward-thinking environment. This is a high growth, tech company so get ready to go fast!

Responsibilities:

• Effectively solve customer inquiries via phone, email, and live chat using a CRM tool
• Set a high bar for Support when owning customer interactions
• Identify, document and follow up with operations, accounting, and other departments to resolve issues
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and create how-to content for our content management system utilized by support and internal departments
• Collaborate with members of other teams to root out answers and be a resource to teammates

Requirements:

• Work hours for this role is 10:00 am to 7:00 pm
• MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT
• 4 year degree preferred or degree in progress
• Genuine curiosity about people and business, while possessing the ability to inspire passion in others
• Experience in direct customer or client-facing roles
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Strong organizational, analytical, written and verbal communication skills
• The ability to quickly adapt to new situations and think on your feet
• A desire to help people and improve the customer experience

Compensation:

Compensation Range: $31,000-$35,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

POS Portal/ ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.