POS Implementation Specialist

Agilysys, Inc.; Alpharetta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Implementation Specialist to join their team. This role involves performing onsite installations and training for innovative hospitality solutions, requiring extensive travel across the U.S. and internationally. You will collaborate with project management to ensure efficient installations, provide training sessions, and develop documentation to support client needs. If you are passionate about technology and enjoy working in a fast-paced environment, this opportunity is perfect for you to make a significant impact in the hospitality sector.

Qualifications

• 2-3 years experience with onsite installation and training of POS products.
• Strong technical skills in software and cloud technology.

Responsibilities

• Perform onsite installation and training for Agilysys software and hardware.
• Coordinate with clients to enhance implementation and training services.

Skills

Onsite Installation of POS Products

Training of POS Products

Technical Skills in Software

Communication Skills

Problem-Solving Skills

Project Management

Tools

Cloud Technology

Networking

Job description

Agilysys provides industry-leading modern cloud-native solutions for Hospitality. Our 100% hospitality focus Agilysys software, solutions and services have been expressly engineered to optimize Return on Experience at every guest & staff touchpoint.

Role Summary:

The Implementation Specialist performs onsite installation and training services for implementation of Agilysys software and resold hardware products. The Implementation Specialist will primarily operate as a secondary or team resource to an established Project Lead and/or Project Manager or may be positioned to lead portions of a project as part of a project team during an installation engagement. The Implementation Specialist must be able to efficiently manage the planning and communication of assigned project tasks, communicate professionally to co-workers, project stakeholders and customers, learn new products and processes quickly, balance multiple priorities, and develop a solid understanding of Agilysys products (hardware and software) in all vertical markets.

The position requires ~ 90% travel across the United States and Internationally, with limited advanced notice.

Your duties will include:

1. Consult with Project Management regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies.
2. Identify and manage project scope. Ensure that all parties are aware of required project tasks and milestones. Work with Project Management to manage project risks and establish effective communication plan for escalation process and provide solutions.
3. Gather site requirements, review and recommend operational design as it pertains to installation preparedness to Project Management.
4. Configure and test system configuration in order to maximize efficiency and provide operational consistency.
5. Work with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested.
6. Prepare training materials and conduct training sessions.
7. Live monitor operations by providing end user assistance for the various business cases where the Agilysys product line is implemented.
8. Coordinate with the client teams to develop processes, procedures, and documentation to enhance our implementation and training services.
9. Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward.
10. Other duties as assigned.

Requirements for success:

1. Available to travel 90% of the time across the US and Internationally.
2. 2-3 years of experience with onsite installation of POS products.
3. 2-3 years of experience with onsite training of POS products.
4. Strong experience with preparing training materials and conducting training sessions to groups.
5. Strong technical skills in software, networks, and cloud technology.
6. Excellent communication, interpersonal, and problem-solving skills. Ability to communicate professionally to co-workers, project stakeholders and customers.
7. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.

Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

EEO/AAP Employer

M/F/V/D