Lead POS & Payment Systems Technician

Kiss Beauty Group; Port Washington (NY); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Premium Medical Insurance Coverage

401(k) Savings Plan

Paid Time Off (PTO)

Paid Holidays

Relocation Support for New Hires

Visa Sponsorships (100% paid by the公司)

Job summary

Kiss Beauty Group is seeking a Lead POS & Payment Systems Technician to supervise a technical team and oversee on-site installations for retail clients including beauty stores and specialty retailers.

The role focuses on high-level installations, troubleshooting, and optimizing service workflows to ensure top-notch customer satisfaction and system reliability.

Qualifications

• Minimum 5+ years of experience in POS or IT support/installation, with 1–2 years in a lead or supervisory role.
• Expert-level understanding of POS architecture and payment processing ecosystems.
• Advanced knowledge of networking (TCP/IP, VLANs, routers, and Wi-Fi security).

Responsibilities

• Lead the technical team, supervise technicians, and manage on-site installation schedules.
• Oversee end-to-end POS hardware/software installations and configurations.
• Resolve complex issues related to software, printers, scanners, and network connectivity.
• Ensure PCI-DSS compliance and data security best practices.
• Act as the primary liaison with third-party payment processors and oversee upgrades.

Skills

Computer Networking

IT Customer Support

Point of Sale (POS) Systems

Education

Bachelor of Science in Computer and Information Science

Job description

Job Description Summary

Lead POS & Payment Systems Technician to oversee our technical support operations for retail clients, including Beauty Supply stores and specialty retailers. In addition to performing high-level installations and troubleshooting, this role will be responsible for supervising the technical team, optimizing service workflows, and ensuring the highest standards of customer satisfaction and system reliability.

Job Description

Key Responsibilities

• Team Leadership & Management
• Supervise and mentor junior technicians, providing technical guidance and performance feedback.
• Manage team schedules, service ticket escalations, and resource allocation for on-site installations.
• Develop and implement standardized SOPs for POS installation and troubleshooting processes.
• Monitor service quality and ensure all support requests are resolved within defined SLAs.
• Advanced Technical Support & Installation
• Oversee the end-to-end installation and configuration of complex POS hardware and software systems.
• Act as the final escalation point for complex technical issues involving software, printers, scanners, and network connectivity.
• Manage system-wide upgrades and critical updates for POS and credit card processing environments.
• Payment Processing & Integration Oversight
• Lead the setup and advanced configuration of credit card terminals and mobile payment devices (EMV, contactless).
• Troubleshoot high-level payment gateway and processor connectivity disruptions.
• Serve as the primary technical liaison between the company and third‑party payment processors.
• Strategic System Maintenance
• Audit routine system checks and preventative maintenance schedules performed by the team.
• Verify the integrity of data backup and disaster recovery protocols.
• Analyze service ticket trends to identify and resolve recurring systemic issues.
• Qualifications
• Minimum 5+ years of experience in POS or IT support/installation, with at least 1-2 years in a lead or supervisory role.
• Expert-level understanding of POS architecture and payment processing ecosystems.
• Advanced knowledge of networking (TCP/IP, VLANs, routers, and Wi‑Fi security configuration).
• Proficiency in Android‑based POS systems and remote management tools.
• Bilingual in English and Korean is strictly required to facilitate communication with diverse store owners and internal stakeholders.
• Valid driver’s license for field service and site visits.
• Preferred Skills
• Deep experience with retail‑specific POS environments and EMV terminal standards.
• Solid understanding of PCI‑DSS compliance and data security best practices.
• Relevant certifications such as CompTIA Network+, Security+, or specialized POS vendor certifications.
• Strong interpersonal skills with a proven ability to train both staff and clients effectively.

Benefits

• Premium Medical Insurance Coverage
• 401(k) Savings Plan
• Paid Time Off (PTO) based on seniority
• Paid Holidays

Additional Workplace Offerings (subject To Change Or Eligibility.)

• Annual Bonus Plan
• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room
• Summer Fridays
• Complimentary Gourmet Breakfast, Lunch, and Dinner
• Relocation Support for New Hires
• Work Anniversary Recognitions
• Congratulatory & Condolence Gifts
• Employee Referral Bonus Program
• License/Certification Reimbursements
• Corporate Employee Discounts
• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card
• Commuter Support (Shuttle Bus Program and EZPass Support)
• Vehicle Perks

Qualification(s)

Education(s):
Bachelor of Science (B.S): Computer and Information Science

Work Experience

Experience Range II: 2 - 4 years of relevant experience or industry exposure in a related field

Skill(s)

Computer Networking, IT Customer Support, Point of Sale (POS) Systems

Language(s)

English, Korean

Certification(s)

Not Applicable

Compensation

The anticipated compensation range is
21.50 - 39.75 USD Hourly
Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.