Portuguese Speaking Search Engine Customer Consultant Online Department

Mercier Consultancy; Kentucky; Remote; USD 30,000 - 60,000; Full time

Job summary

A leading consultancy firm is seeking a Portuguese Speaking Search Engine Customer Consultant to provide exceptional support to clients. This role involves troubleshooting issues, offering advice on search engine strategies, and working with a dynamic team to enhance client success. Ideal candidates are fluent in both Portuguese and English and have a strong customer service orientation. Competitive monthly salary and various benefits are offered.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support in Finding Accommodation

Fully Paid Training

Qualifications

• Fluency in Portuguese and English, both written and verbal.
• Strong customer service orientation with a dedication to client satisfaction.
• Detail-oriented with effective problem-solving capabilities.

Responsibilities

• Deliver high-quality support to Portuguese-speaking clients.
• Identify, troubleshoot, and resolve technical challenges.
• Assist clients in implementing best practices for search optimization.

Skills

Fluency in Portuguese

Fluency in English

Customer service orientation

Communication skills

Problem-solving abilities

Job description

Mercier Consultancy is pleased to announce an opening for a Portuguese Speaking Search Engine Customer Consultant in our Online Department. This role is essential in providing exceptional support to our Portuguese-speaking clients, guiding them to effectively utilize our search engine services and maximize their online marketing efforts. Your fluency in Portuguese, along with a strong customer service focus, will be key in ensuring client success.

As a Customer Consultant, you will be responsible for addressing client inquiries, troubleshooting issues, and offering expert advice on optimizing their search engine strategies. This position presents a unique opportunity to engage with clients and collaborate within a dynamic team, making a significant impact on their digital marketing journey.

Responsibilities

• Deliver high-quality support to Portuguese-speaking clients regarding our search engine services through various communication channels, including phone, email, and chat
• Identify, troubleshoot, and resolve technical challenges related to online media campaigns
• Document and track client interactions to ensure effective follow-up
• Assist clients in implementing best practices for search engine optimization and online advertising
• Work closely with internal teams to address complex inquiries and enhance overall client experience
• Gather and analyze client feedback to promote service improvements
• Participate in ongoing training to stay informed about industry advancements and technologies

Qualifications

• Fluency in Portuguese and English, both written and verbal
• Strong customer service orientation with a dedication to client satisfaction
• Excellent communication and interpersonal skills
• Detail-oriented with effective problem-solving capabilities
• Ability to manage multiple tasks and inquiries in a fast-paced environment
• Prior experience in customer service, particularly in online media or digital marketing, is advantageous
• A proactive attitude and willingness to learn about new technologies

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...