Portuguese Speaking Online Platform Support Agent

PM Recruitment ES; Kentucky; Remote; USD 45,000 - 65,000; Full time

Job summary

A dynamic recruitment agency is seeking a Portuguese Speaking Online Platform Support Agent to assist customers in navigating their online platform. In this role, you will provide customer assistance, resolve technical issues, and ensure satisfaction. Previous experience in customer support is preferred. The position offers benefits such as private health insurance, training, and relocation assistance.

Benefits

Private Health Insurance

Training & Development

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Qualifications

• Fluency in Portuguese (both spoken and written) is required.
• Previous experience in customer support, especially in online or technical settings, is preferred.
• Strong communication and troubleshooting skills are necessary.

Responsibilities

• Provide assistance to Portuguese-speaking customers through email and chat.
• Diagnose and address technical problems efficiently.
• Guide users on how to navigate the online platform.

Skills

Fluency in Portuguese

Customer-focused mindset

Strong communication skills

Ability to troubleshoot

Detail-oriented

Collaborative attitude

Job description

Patrique Mercier Recruitment ES is actively seeking a Portuguese Speaking Online Platform Support Agent to join our dynamic team! If you are committed to providing excellent customer service and possess a strong understanding of technology, this role offers you the chance to support our Portuguese-speaking users on our online platform.

As a support agent, you will be responsible for responding to customer inquiries, resolving technical issues, and guiding users through their experience on the platform. Your contributions will ensure a high level of customer satisfaction.

Your Responsibilities

• Provide assistance to Portuguese-speaking customers through email and chat communication.
• Diagnose and address technical problems efficiently.
• Guide users on how to effectively navigate the online platform and utilize its features.
• Maintain organized records of customer interactions for quality assurance.
• Collaborate with team members to enhance service delivery and address complex issues.
• Participate in ongoing training and development to stay informed about the platform and best practices.

• Fluency in Portuguese (both spoken and written) is required; knowledge of English would be a plus. Your nationality and native language should be clearly stated.
• Strong communication skills coupled with a customer-focused mindset.
• Previous experience in customer support, especially in online or technical settings, is preferred.
• A solid ability to troubleshoot issues and provide effective resolutions.
• Detail-oriented with strong organizational skills.
• A friendly approach and genuine interest in helping others.
• A collaborative attitude and eagerness to learn within the team.
• Your nationality and native language should be clearly indicated in your C.V. and/or Cover Letter.

• · Private Health Insurance
• · Training & Development
• · 2 Extra Salaries Per Year
• · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• · Free Greek Lessons, discounts and other perks