Portuguese Speaking Customer Support for Virtual Assistant Department

Mercier Consultancy; Kentucky; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading virtual assistant company is looking for a Portuguese Speaking Customer Support Representative to join their team. You'll provide essential support to clients, ensuring excellent service in a fast-paced environment. The ideal candidate should be fluent in Portuguese and English and have a passion for customer service. The role comes with competitive salaries, bonuses, health insurance, and relocation packages.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Free Greek Course

Qualifications

• Fluent in Portuguese and English, both written and verbal.
• Previous customer support experience, ideally in virtual assistance.
• Proficient in managing multiple inquiries in a fast-paced environment.

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat.
• Assist clients with questions related to virtual assistant services.
• Document client interactions and solutions in CRM system.

Skills

Fluency in Portuguese

Fluency in English

Excellent communication skills

Strong organizational abilities

Problem-solving skills

Job description

Overview

Mercier Consultancy is excited to announce a fantastic opportunity for a Portuguese Speaking Customer Support Representative to join our Virtual Assistant Department for one of our clients! In this Entry Level role, you will provide essential support to our Portuguese-speaking clients who rely on our virtual assistant services. Your ability to communicate effectively and empathetically will be key in assisting clients with their inquiries and ensuring a smooth experience.

This position is ideal for individuals who enjoy helping others and thrive in a dynamic environment. If you are detail-oriented and passionate about customer service, we would love to have you on our team!

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist clients with questions related to virtual assistant services and features
• Document client interactions and solutions accurately in our CRM system
• Collaborate with internal teams to address and resolve complex client issues
• Provide detailed information on how to utilize our virtual assistant services effectively
• Gather client feedback to help improve service delivery and client satisfaction
• Participate in training sessions to enhance your knowledge of our offerings

Qualifications

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support, preferably in a virtual assistance or related field
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries effectively in a fast-paced environment
• Familiarity with customer support tools and systems

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...