Portuguese Speaking Customer Support for Online Pharmacy & Telemedicine Departme

Mercier Consultancy; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare consultancy is seeking a dedicated Portuguese Speaking Customer Support Representative to assist clients with pharmacy orders and telemedicine services. The ideal candidate will have fluency in Portuguese and English, alongside strong communication skills. This role offers competitive monthly salary, performance bonuses, fully paid relocation package, and more benefits.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Free Greek Course

Qualifications

• Fluency in Portuguese and English, both written and verbal.
• Previous experience in customer support, ideally in healthcare or pharmacy fields.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries in Portuguese through phone, chat, and email.
• Assist clients with pharmacy orders, prescription refills, and telemedicine services.
• Document customer interactions accurately in our customer relationship management system.

Skills

Fluency in Portuguese and English

Excellent communication skills

Problem-solving abilities

Customer-oriented mindset

Attention to detail

Job description

Mercier Consultancy is seeking a dedicated Portuguese Speaking Customer Support Representative for our Online Pharmacy & Telemedicine Department for one of our clients! In this vital Entry Level role, you will assist our Portuguese-speaking clients by providing comprehensive support and guidance through their online pharmacy and telemedicine experiences. Your ability to communicate effectively in Portuguese will ensure that customers receive the assistance they need for their healthcare inquiries.

This position is ideal for individuals who are passionate about healthcare and committed to delivering outstanding customer service. Join us in making a positive impact on our client’s health and well-being!

Responsibilities

• Respond to customer inquiries in Portuguese through phone, chat, and email
• Assist clients with pharmacy orders, prescription refills, and telemedicine services
• Document customer interactions accurately in our customer relationship management system
• Collaborate with healthcare professionals to resolve client issues
• Educate customers on using our online platform and services
• Gather and relay customer feedback to improve service delivery
• Participate in ongoing training to stay informed about healthcare regulations and company policies

Qualifications

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support, ideally in healthcare or pharmacy fields
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-oriented mindset with a proactive approach to service
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with healthcare systems and telemedicine is a plus

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...