Portuguese Speaking Customer Support for Online Music & Podcast Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 50,000; Full time

Job summary

A leading consultancy agency is seeking a Portuguese Speaking Customer Support Representative to assist clients in the music and podcast sector. This entry-level role involves responding to inquiries, guiding users, and working collaboratively to enhance customer experiences. Candidates must be fluent in Portuguese and English and have a passion for music and podcasts. The position offers a competitive salary and comprehensive benefits including relocation assistance and health insurance.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Free Greek Course

More Benefits and Discounts

Qualifications

• Fluency in Portuguese and English, both written and verbal.
• Previous experience in customer support, preferably in the music or podcast industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A proactive approach to ensuring customer satisfaction.
• Ability to multitask effectively in a dynamic work environment.
• Familiarity with music and podcasting platforms is a plus.

Responsibilities

• Respond to customer inquiries in Portuguese via email, phone, and chat.
• Assist clients with questions about our music and podcast services.
• Accurately document client interactions and resolutions in our support system.
• Collaborate with internal teams to address and resolve client issues.
• Guide clients on best practices for using the platform to maximize their content's reach.
• Gather and relay client feedback to improve our services.
• Participate in training sessions to stay current on platform updates and features.

Skills

Fluency in Portuguese

Fluency in English

Excellent communication skills

Problem-solving abilities

Attention to detail

Customer service orientation

Multitasking

Job description

Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Online Music & Podcast Department for one of our clients! In this Entry Level role, you will provide invaluable support to our Portuguese-speaking clients as they explore our platform to create, share, and manage their music and podcast content. Your expertise will help ensure that these creators have a smooth and enjoyable experience.

We are seeking passionate individuals who thrive in a creative environment and have a strong commitment to customer service. If you are enthusiastic about music and podcasts and enjoy assisting others, this position is a perfect fit for you!

Responsibilities

• Respond to customer inquiries in Portuguese via email, phone, and chat
• Assist clients with questions about our music and podcast services
• Accurately document client interactions and resolutions in our support system
• Collaborate with internal teams to address and resolve client issues
• Guide clients on best practices for using the platform to maximize their content's reach
• Gather and relay client feedback to improve our services
• Participate in training sessions to stay current on platform updates and features

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support, preferably in the music or podcast industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to multitask effectively in a dynamic work environment
• Familiarity with music and podcasting platforms is a plus

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...