Portuguese Speaking Customer Support for Online Auction & Bidding Platform Depar

Mercier Consultancy; Kentucky; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading consultancy is seeking a Portuguese Speaking Customer Support Representative for their Online Auction & Bidding Platform Department. This entry-level role focuses on providing top-notch support to Portuguese-speaking customers, ensuring a smooth and enjoyable auction experience. Responsibilities include responding to inquiries, assisting with the auction process, and documenting interactions. Ideal candidates will have strong communication skills and a passion for customer service. Competitive salary and benefits are offered.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Free Greek Course

More Benefits and Discounts

Qualifications

• Fluency in Portuguese and English, both written and verbal.
• Previous experience in customer support is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries in Portuguese via email, phone, and chat.
• Document all customer interactions and resolutions in our support system.
• Collect feedback and insights from users to improve service delivery.

Skills

Fluency in Portuguese

Fluency in English

Customer service skills

Problem-solving abilities

Attention to detail

Job description

Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative for our Online Auction & Bidding Platform Department for one of our clients! In this pivotal Entry Level role, you will be the first line of support for our Portuguese-speaking customers, helping them navigate our online auction platform and providing assistance with their bidding needs.

If you have a passion for online marketplaces and possess exceptional customer service skills, this is the perfect opportunity for you to make a significant impact. Your role will be crucial in ensuring a seamless and satisfying experience for our users as they participate in our auctions.

Responsibilities

• Respond to customer inquiries in Portuguese via email, phone, and chat
• Assist users with questions regarding the auction process, bidding procedures, and account management
• Document all customer interactions and resolutions in our customer support system
• Collaborate with internal teams to resolve complex issues and provide accurate information
• Guide customers on best practices for successful bidding and optimal use of the platform
• Collect feedback and insights from users to improve service delivery
• Engage in ongoing training to remain knowledgeable about platform features and updates

• Fluency in Portuguese and English, both written and verbal
• Previous experience in customer support, preferably in an online marketplace or bidding environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support software and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...