Portuguese Speaking Customer Service for Transportation -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Relocation Package

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Portuguese-speaking Customer Service Representative to support transportation services including rail and shipping. The role focuses on delivering high-quality support across multiple channels and requires fluency in Portuguese and English.

The position offers opportunities to assist with bookings, routing information, and issue resolution while collaborating with internal teams to ensure superior service and customer satisfaction.

Qualifications

• Fluency in Portuguese and English (written and spoken).
• Experience in customer service, preferably in transportation or logistics.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients via phone, email, and live chat.
• Assist customers with inquiries about transportation services, tickets, scheduling, and itinerary changes.
• Provide information on travel routes, shipping options, and cargo services.
• Handle customer complaints professionally and ensure timely resolution.
• Collaborate with internal teams to ensure smooth service delivery.
• Stay updated on service offerings and promotions to provide accurate advice.
• Document all customer interactions for quality and reporting.

Skills

Portuguese language

Customer service

Communication skills

Problem solving

CRM software

MS Office

Detail oriented

Proactive attitude

Tools

CRM software

MS Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative specializing in the transportation industry, including rail and shipping services. This role is perfect for individuals who are passionate about travel and logistics and are motivated to provide high-quality customer support in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients through various communication channels including telephone, email, and live chat.
• Assist customers with inquiries related to transportation services, including ticket bookings, scheduling, and changes to itineraries.
• Provide information on travel routes, shipping options, and cargo services.
• Handle customer complaints and feedback professionally, ensuring effective resolution and customer satisfaction.
• Collaborate with internal teams to ensure seamless operation and service delivery.
• Stay updated on service offerings, promotions, and industry trends to provide accurate advice to customers.
• Document all customer interactions accurately for quality assurance and reporting purposes.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the transportation or logistics sector.
• Strong communication skills and the ability to build rapport with customers.
• Excellent problem-solving skills and ability to work under tight deadlines.
• Proficiency with customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• A proactive attitude and willingness to learn about the transportation industry.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks