Portuguese Speaking Customer Service for Construction industry -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries

Fully Paid Relocation

Greek language lessons

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Portuguese-speaking Customer Service Representative for the construction sector. You will handle inquiries and provide product information.

You will manage orders, shipping questions, and issue resolution across phone, email, and chat, while maintaining accurate records and collaboration with sales and operations. Fluency in Portuguese and English is required; prior construction industry experience is a plus; health

Qualifications

• Fluency in Portuguese and English, written and spoken.
• Experience in customer service, preferably within construction or industrial sectors.
• Strong communication, interpersonal and problem-solving skills.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to construction products, services and project support.
• Handle order processing, product availability checks, and shipping inquiries.
• Resolve customer complaints efficiently while maintaining satisfaction.
• Maintain knowledge of the construction industry and company product offerings.
• Document all customer interactions to aid follow-up and improvements.
• Collaborate with sales and operations teams to address customer needs.

Skills

Portuguese

English

Customer service

Communication

Problem solving

Education

High school diploma

Tools

CRM software

MS Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Construction Industry. This position is ideal for individuals who possess a strong customer service orientation and are interested in supporting clients in a dynamic and growing sector.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to construction products, services, and project support.
• Handle order processing, product availability checks, and shipping inquiries.
• Resolve customer complaints efficiently while ensuring a high level of satisfaction.
• Maintain comprehensive knowledge of the construction industry and the company’s product offerings.
• Document all customer interactions meticulously to facilitate further communication and service improvements.
• Collaborate closely with sales and operations teams to address customer needs effectively.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably within the construction or industrial sector.
• Strong communication and interpersonal skills.
• Ability to handle tough situations with professionalism and provide effective solutions.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks