Portuguese Speaking Customer Service for Online Shopping Platforms Department

Mercier Consultancy; Kentucky; Remote; USD 35,000 - 45,000; Full time

Job summary

A consultancy firm is seeking a passionate Portuguese Speaking Customer Service Representative to support customers in navigating online shopping platforms. This entry level role requires fluency in Portuguese and English, with strong customer service skills. Responsibilities include assisting with inquiries, order placements, and resolving issues. The position offers a fully paid relocation package, health insurance, and additional perks.

Benefits

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Monthly Performance Bonus

Free Greek Course

Qualifications

• Fluency in Portuguese and English, with excellent communication skills.
• Strong customer service orientation and problem-solving capabilities.
• Prior experience in customer service, particularly in e-commerce, is preferred.

Responsibilities

• Provide outstanding customer service in Portuguese through phone, email, and chat.
• Assist customers with product details, order placements, and returns processing.
• Resolve customer issues and complaints efficiently and courteously.

Skills

Fluency in Portuguese

Fluency in English

Customer service orientation

Problem-solving capabilities

Strong communication skills

Tools

CRM systems

Job description

Mercier Consultancy is looking for a passionate Portuguese Speaking Customer Service Representative to join our Online Shopping Platforms Department for our client. In this dynamic Entry Level role, you will provide exceptional support to our Portuguese-speaking customers, helping them navigate our online shopping platforms and ensuring an enjoyable shopping experience.

Your fluency in Portuguese will be essential as you assist clients with inquiries related to product information, order status, returns, and any other concerns they may have. By offering knowledgeable and friendly service, you will play a key role in fostering customer satisfaction and loyalty in our e-commerce operations.

Responsibilities

• Provide outstanding customer service in Portuguese through phone, email, and chat regarding online shopping inquiries
• Assist customers with product details, order placements, and returns processing
• Resolve customer issues and complaints efficiently and courteously
• Maintain accurate records of customer interactions and transactions in our CRM system
• Collaborate with logistics and inventory teams to ensure timely order fulfillment
• Gather customer feedback to contribute to continuous service improvement
• Stay updated on current promotions, product offerings, and trends in the online shopping space

• Fluency in Portuguese and English, with excellent communication skills
• Strong customer service orientation and problem-solving capabilities
• Prior experience in customer service, particularly in e-commerce, is preferred
• Ability to handle multiple inquiries in a fast-paced environment
• Detail-oriented with strong organizational skills
• Genuine passion for online shopping and helping customers achieve positive experiences
• Familiarity with customer support software and CRM systems is a plus

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...