Portuguese Speaking Customer Service for Online Retail Department

Mercier Consultancy; Kentucky; Remote; USD 35,000 - 50,000; Full time

Job summary

A dynamic consultancy is looking for a motivated Portuguese Speaking Customer Service Representative to enhance customer experience in the online retail sector. You will assist customers with inquiries, resolve issues, and contribute to customer loyalty. This role requires fluency in Portuguese and English, strong communication skills, and a passion for customer service. A relocation package and health insurance are included, along with performance bonuses.

Benefits

Fully Paid Relocation Package

Health Insurance

Monthly Performance Bonus

Free Greek Course

Fully Paid Training

Support in Finding Accommodation

Qualifications

• Fluency in Portuguese and English required.
• Experience in customer service, preferably in e-commerce or retail.
• Ability to manage multiple inquiries in a fast-paced environment.

Responsibilities

• Provide support to Portuguese-speaking customers via phone, email, and chat.
• Assist customers with product inquiries, orders, and returns.
• Resolve issues and maintain accurate records in the CRM system.

Skills

Fluency in Portuguese

Fluency in English

Strong communication skills

Customer service orientation

Problem-solving capabilities

Detail-oriented

Organizational skills

Tools

Customer support software

CRM systems

Job description

Mercier Consultancy is seeking a motivated Portuguese Speaking Customer Service Representative to join our Online Retail Department. In this dynamic role, you will provide exceptional support to our Portuguese-speaking customers, helping them navigate our online retail platform and enhancing their shopping experience.

Your fluency in Portuguese will be essential as you assist clients with inquiries about products, order status, returns, and any other concerns they may have. You will be instrumental in driving customer satisfaction and loyalty, contributing to the overall success of our online retail operations.

Responsibilities

• Provide high-quality customer service in Portuguese through various channels including phone, email, and chat
• Assist customers with inquiries regarding product information, orders, and return processes
• Resolve customer issues and complaints promptly and professionally
• Maintain accurate records of customer interactions in our CRM system
• Coordinate with logistics and inventory teams to ensure timely order fulfillment
• Gather customer feedback to support continuous improvement of our services
• Stay informed on current promotions, products, and trends within the online retail industry

• Fluency in both Portuguese and English, with strong communication skills
• Excellent customer service orientation and problem-solving capabilities
• Experience in customer service, particularly in e-commerce or retail, is preferred
• Able to manage multiple inquiries and tasks effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Passion for online shopping and helping customers find the best solutions
• Familiarity with customer support software and CRM systems is a plus

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...