Portuguese Speaking Customer Service for Hotel Reservations & Hospitality Depart

Mercier Consultancy; Kentucky; Remote; USD 35,000 - 50,000; Full time

Job summary

A hospitality consulting company is seeking a passionate Portuguese Speaking Customer Service Representative. You will assist clients with hotel bookings and ensure a memorable hospitality experience. The ideal candidate will have strong communication skills in both Portuguese and English, with a focus on customer satisfaction within the hospitality sector. This role offers a supportive environment with various benefits, including health insurance and a fully paid relocation package.

Benefits

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Monthly Performance Bonus

Free Greek Course

Qualifications

• Fluency in Portuguese and English, with excellent communication skills.
• Prior experience in customer service, especially in hospitality or hotel reservations, is preferred.
• Detail-oriented with strong organizational skills.

Responsibilities

• Deliver high-quality customer service in Portuguese through phone, email, and chat.
• Assist customers with inquiries about accommodation options, amenities, and pricing.
• Manage and process reservations accurately and efficiently.

Skills

Fluency in Portuguese

Fluency in English

Excellent communication skills

Strong customer service focus

Problem-solving capabilities

Organizational skills

Tools

Customer support software

CRM systems

Job description

Mercier Consultancy is looking for a passionate Portuguese Speaking Customer Service Representative to join our Hotel Reservations & Hospitality Department. In this vital role, you will provide outstanding support to our Portuguese-speaking clients, helping them with hotel bookings and ensuring a memorable hospitality experience.

Your fluency in Portuguese will be essential as you assist customers with inquiries regarding room availability, reservations, special requests, and any concerns they may have related to their stay. You will play a key role in creating exceptional customer experiences and driving satisfaction within our hospitality services.

Responsibilities

• Deliver high-quality customer service in Portuguese through phone, email, and chat regarding hotel reservations
• Assist customers with inquiries about accommodation options, amenities, and pricing
• Manage and process reservations accurately and efficiently
• Document customer interactions and maintain accurate records in our CRM system
• Collaborate with hotel staff to resolve any issues related to bookings or guest stays
• Gather feedback from clients to continuously improve our services
• Stay updated on hospitality trends and offerings to provide informed recommendations

• Fluency in both Portuguese and English, with excellent communication skills
• Strong customer service focus and problem-solving capabilities
• Prior experience in customer service, especially in hospitality or hotel reservations, is preferred
• Ability to manage multiple inquiries efficiently
• Detail-oriented with strong organizational skills
• Passion for hospitality and helping customers create memorable experiences
• Familiarity with customer support software and CRM systems is advantageous

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...