Portuguese Speaking Customer Service for Health & Wellness Products Department

Mercier Consultancy; Kentucky; Remote; USD 30,000 - 40,000; Full time

Job summary

A customer service firm is seeking a Portuguese Speaking Customer Service Representative to support customers in the Health & Wellness Products Department. Responsibilities include assisting with inquiries, managing orders, and delivering outstanding service. The ideal candidate has exceptional communication skills in Portuguese and English, along with a passion for health and wellness. Benefits include a fully paid relocation package and health insurance.

Benefits

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

Monthly Performance Bonus

Free Greek Course

Qualifications

• Fluency in Portuguese and English, with strong communication skills.
• Experience in customer service, particularly in health and wellness or retail, is preferred.
• A genuine interest in health and wellness.

Responsibilities

• Deliver outstanding customer service in Portuguese.
• Assist customers with inquiries about product details and usage.
• Manage order processing and returns efficiently.

Skills

Fluency in Portuguese

Fluency in English

Exceptional customer service orientation

Problem-solving skills

Detail-oriented

Excellent organizational skills

Tools

Customer support software

CRM systems

Job description

Mercier Consultancy is thrilled to announce an opportunity for a Portuguese Speaking Customer Service Representative for our client's Health & Wellness Products Department. In this dynamic entry level role, you will provide exceptional support to our Portuguese-speaking customers, helping them with inquiries related to health products and wellness solutions.

Your fluency in Portuguese will be vital in assisting clients with product information, order management, and addressing any concerns, ensuring they receive the highest level of service and support on their journey to better health and wellness.

Responsibilities

• Deliver outstanding customer service in Portuguese via phone, email, and chat regarding health and wellness products
• Assist customers with inquiries about product details, usage, and availability
• Manage order processing, returns, and exchanges efficiently and accurately
• Document customer interactions clearly in our CRM system
• Collaborate with internal teams to ensure timely order fulfillment and issue resolution
• Gather customer feedback to improve products and service offerings
• Stay informed about health and wellness trends and our range of products

• Fluency in Portuguese and English, with strong communication skills
• Exceptional customer service orientation and problem-solving skills
• Experience in customer service, particularly in health and wellness or retail, is preferred
• Able to manage multiple inquiries in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Genuine interest in health and wellness, assisting customers in achieving their goals
• Familiarity with customer support software and CRM systems is a plus

• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...