Portuguese Speaking CS for Virtual Reality & Augmented Reality Department

Mercier Consultancy; Kentucky; Remote; USD 60,000 - 80,000; Full time

Job summary

A technology consultancy firm is seeking a Portuguese Speaking Customer Support Representative for their Virtual Reality & Augmented Reality Department. In this dynamic entry-level role, you will assist Portuguese-speaking clients, providing support for VR and AR products. Key responsibilities include troubleshooting issues, guiding clients, and keeping records of interactions. The ideal candidate is fluent in Portuguese and English with a passion for technology. Competitive salary and perks offered.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package (Flight, Transfer and Hotel)

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Qualifications

• Fluency in Portuguese and English, both written and verbal.
• Strong communication skills and a customer-centric approach.
• Basic understanding of virtual reality and augmented reality technologies is preferred.
• Effective problem-solving skills and a proactive mindset.
• Able to handle multiple tasks and prioritize work efficiently.
• Experience in customer service or technical support is advantageous.

Responsibilities

• Deliver exceptional customer support to Portuguese-speaking clients via email, chat, and phone.
• Assist clients with questions and issues related to virtual and augmented reality products.
• Troubleshoot technical problems and provide effective solutions.
• Keep detailed records of customer interactions and feedback.
• Work collaboratively with technical teams to resolve complex client issues.
• Stay informed about the latest trends in VR and AR technologies.

Skills

Fluency in Portuguese

Strong communication skills

Problem-solving skills

Job description

Mercier Consultancy is on the lookout for a Portuguese Speaking Customer Support Representative for our Virtual Reality & Augmented Reality Department for one of our clients! In this dynamic Entry Level role, you will be the friendly face of our company, assisting Portuguese-speaking clients as they delve into our innovative virtual and augmented reality solutions. Your enthusiasm for technology and commitment to customer satisfaction will be essential in providing a seamless experience for our clients.

Your responsibilities will include handling inquiries, troubleshooting issues, and providing guidance on our VR and AR products. You will be instrumental in ensuring that our clients have the support they need to fully engage with our offerings and enjoy their immersive experiences. Join our team and help us lead the way in the exciting world of immersive technology!

Responsibilities

• Deliver exceptional customer support to Portuguese-speaking clients via email, chat, and phone
• Assist clients with questions and issues related to virtual and augmented reality products
• Troubleshoot technical problems and provide effective solutions
• Keep detailed records of customer interactions and feedback to inform future improvements
• Work collaboratively with technical teams to resolve complex client issues
• Stay informed about the latest trends and advancements in virtual and augmented reality technologies

• Fluency in Portuguese and English, both written and verbal
• Strong communication skills and a customer-centric approach
• Basic understanding of virtual reality and augmented reality technologies is preferred
• Effective problem-solving skills and a proactive mindset
• Able to handle multiple tasks and prioritize work efficiently
• Experience in customer service or technical support is advantageous
• Passion for technology and eagerness to learn about the latest developments in AR/VR

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...