Portuguese Customer Expert - Premium Retail Support (Remote, Greece)
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group seeks Portuguese-speaking Customer Experts to support Imperial Brands in Greece. You will handle premium customer interactions across online and offline channels, ensuring top-tier service and brand representation.
This remote role within Greece requires fluent Portuguese and good English, with relocation assistance and a comprehensive training program. Join a global team dedicated to exceptional retail experiences and career growth.
Qualifications
- Native or fluent Portuguese is mandatory.
- Strong command of English for internal communication.
- Proven experience in the retail or customer support sector.
Responsibilities
- Deliver exceptional customer service for Imperial Brands across online and offline channels.
- Handle inquiries regarding online store operations, logistics, and product availability.
- Resolve complex consumer concerns with empathy to build loyalty and satisfaction.
- Maintain knowledge of product catalogs to provide expert recommendations to Portuguese-speaking customers.
- Collaborate with cross-functional teams to streamline omnichannel retail support processes.
- Utilize CRM tools to document interactions and track consumer trends within retail.
- Contribute to the ongoing improvement of service protocols to uphold Imperial Brands’ premium reputation.
- Availability for remote work within Greece.
Skills
Job description
Mercier Consultancy Group seeks Portuguese-speaking Customer Experts to support Imperial Brands in Greece. You will handle premium customer interactions across online and offline channels, ensuring top-tier service and brand representation.
This remote role within Greece requires fluent Portuguese and good English, with relocation assistance and a comprehensive training program. Join a global team dedicated to exceptional retail experiences and career growth.
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