Portfolio Support Manager

Fairstead ESC LLC; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vision plans

401(k) with company match

12+ paid holidays

15 days PTO

7 sick days

Life insurance

Flexible Spending Account

Pet insurance

Disability insurance

Discounts on appliances/apparel

Job summary

Fairstead is seeking a Portfolio Support Manager in Houston to provide high-level administrative, operational, and analytical support to Senior Regional Managers across a multi-state affordable housing portfolio.

The ideal candidate has 1–3 years of property management experience, familiarity with LIHTC/HUD/Section 8, strong Excel and data analysis skills, and the ability to coordinate budgets and reporting. This role offers opportunities for growth and professional development.

Qualifications

• 1–3 years of property management experience, preferably in affordable housing.
• Working knowledge of LIHTC, HUD, and Section 8 programs encouraged.
• Strong data analysis and reporting abilities.
• Proficient in Microsoft Office, especially Excel.
• Excellent organizational and communication skills.

Responsibilities

• Provide ongoing administrative support to Senior Regional Managers and regional teams.
• Support documentation and coordination for capital projects and large-scale renovations.
• Assist with budget preparation, tracking, and variance reporting.
• Collaborate with leadership and accounting to ensure accurate financials and timely AP/AR.
• Collect, review, and analyze historical income and expense data for properties.
• Prepare weekly, monthly, and quarterly property performance reports.
• Assist with due diligence for property acquisitions.
• Prepare presentations, reports, and other materials.
• Maintain organized records for the portfolio.
• Identify trends and performance drivers; elevate insights to leadership.
• Coordinate and manage travel arrangements.
• Prepare and submit expense reports accurately and timely.
• Support rollout of new programs, processes, and operational improvements.
• Support portfolio-wide initiatives and other duties as assigned.

Skills

Property management

Data analysis

Communication

Organization

Time management

Education

High School Diploma or GED

Tools

Yardi

RealPage

Microsoft Excel

Job description

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable housing portfolio. This role is designed to reduce administrative burden, enhance operational efficiency, and support critical initiatives across the portfolio.

This role reports directly to the Senior Regional Manager offers a unique opportunity to join our leadership team with room for professional development and growth within the affordable housing industry. The ideal candidate brings 1 to 3 years of experience in property management; with preference given to ones with Affordable housing experience, strong organizational and analytical skills, and a working knowledge of compliance, financial reporting, and property operations within affordable housing.

RESPONSIBILITIES:

• Provide ongoing administrative support to assigned Senior Regional Managers and regional teams.
• Support documentation and coordination for capital projects and large-scale renovations.
• Assist with budget preparation, tracking, and budget variance reporting.
• Collaborate with property leadership and accounting teams to ensure accurate financials, including timely support for accounts payable and receivable processes
• Collect, review, and analyze historical income and expense data for properties.
• Prepare accurate and timely weekly, monthly, and quarterly property performance reports.
• Assist with due diligence for property acquisitions
• Prepare presentations, reports, and other materials as needed.
• Maintain organized records and documentation for the portfolio.
• Identify trends, variances, and performance drivers; elevate insights to leadership.
• Partner with Regional Managers to ensure consistent and accurate reporting.
• Gather and analyze market data, including rent comparables and local trends using internal and third-party sources.
• Interface with internal stakeholders (and external partners as needed) to support understanding of asset performance and unique property characteristics.
• Support internal projects and portfolio-wide initiatives.
• Assist with rollout of new programs, processes, and operational improvements.
• Perform additional duties as assigned to support portfolio operations and evolving business needs
• Coordinate and manage travel arrangements, including flights, hotels, and transportation.
• Prepare, submit, expense reports accurately and timely.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS:

• 1 – 3 years of experience in property management. Working knowledge of Affordable programs such as LIHTC, HUD, and Section 8 are highly encouraged.
• High School Diploma or GED required
• Proficiency in property management systems (e.g., Yardi, RealPage), with the ability to navigate, extract, and analyze operational and financial data
• Project coordination or project management experience
• Strong proficiency in Microsoft Office Suite, especially Excel
• Proven ability to analyze data and produce clear, actionable reports
• Adaptable and agile, with the ability to quickly step into new environments and contribute effectively
• Excellent organizational, time management, and multitasking skills
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Travel: Approximately 10–15%

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.

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