Portfolio Performance Specialist

Asset Living; Seattle (WA); On-site; USD 43,000 - 55,000; Full time

Job summary

Asset Living is seeking a Portfolio Performance Specialist to support portfolio staffing, triage underperforming properties, and drive performance by applying best practices. This role emphasizes training, process improvements, and data-driven decision making across onsite operations.

The ideal candidate has a high school diploma and experience as an Assistant or Community Director, with strong communication skills and familiarity with property-management software like Yardi.

Qualifications

• High school degree preferred.
• Prior Assistant or Community Director experience is required.
• Excellent written and verbal communication skills.
• Experience with MS Word, MS Excel, MS Outlook, and Yardi is preferred.
• Familiarity with landlord/tenant laws and applicable regulations.

Responsibilities

• Assist Executive VP with projects: identify team challenges, properties, and skill gaps.
• Support implementation of strategies and initiatives to drive operational excellence onsite.
• Collect and analyze data to evaluate onsite performance against metrics.
• Coordinate with corporate operations to resolve issues and improve processes.
• Handle resident lifecycle paperwork and administrative tasks (move-ins/outs, renewals).
• Enhance resident satisfaction by timely responses and issue resolution.
• Collaborate with Marketing to plan events (grand openings, occupancy milestones).
• Support Regional ops with market data and surveys for acquisitions.
• Prepare reports and perform analytics as required.

Skills

Communication

MS Word

MS Excel

MS Outlook

Yardi

Education

High school diploma

Tools

MS Word

MS Excel

MS Outlook

Yardi

Job description

Company Overview

Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions.

Asset Living is a fast‑growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed’. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Portfolio Performance Specialist

The Portfolio Performance Specialist provides support to the portfolio by providing coverage for staffing vacancies, triages poor-performing properties, and actively drives property performance by implementing training, tools, and systems that ensures the integration of best practices into the operation of the portfolio.

Essential Duties & Responsibilities

• Assists Executive Vice President with special projects, including the following: Identify team challenges, critical properties, employee development needs, and skill gaps.
• Helps support the implementation of strategies, programs, and initiatives that drive operational excellence and standardization onsite.
• Gathers feedback and data to effectively evaluate the operating performance of onsite operations against established metrics.
• Communicates with and supports the corporate operations team to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the overall effectiveness of onsite operations.
• Assists with administrative paperwork within the resident lifecycle to include but not limited to move‑in and move‑out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account related issues.
• Collaborates with the Marketing team to plan and execute events including, grand opening, milestone occupancy events and annual resident appreciation week.
• Supports Regional operations team to gather relevant market data, identify competitive set and create market surveys for new acquisitions.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Education & Experience

• Prefer a minimum of high school degree.
• Prior Assistant or Community Director experience is required.
• Excellent written and verbal communication skills.
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI, and related is preferred.
• Basic understanding of Landlord/Tenant laws and application, familiarity with state specific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.

For individuals hired to work in California, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of California and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below.

California Pay Range

$31.25 - $36.05 USD

For individuals hired to work in Washington, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Washington and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role. A reasonable estimate of the range is below.

Washington Pay Range

$31.25 - $40 USD