Portfolio Manager, GRC Risk Operations
Live Nation Worldwide, Inc.
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Benefits offered by this job
Job summary
Live Nation Entertainment is seeking a Portfolio Manager, GRC Risk Operations to lead the end‑to‑end health of an assigned risk portfolio. You will blend hands‑on risk assessment with people leadership, QA, and AI‑assisted delivery to improve efficiency and scalability.
You will manage risk analysts, drive intake and prioritization, and report portfolio health to executives, while ensuring adherence to governance and security standards.
Qualifications
- 8+ years in third‑party risk management, information security, compliance or related fields.
- 3+ years in portfolio management or operational leadership.
- 2+ years in people leadership.
- Experience conducting third‑party risk assessments and evaluating supplier evidence.
- Experience with QA of risk assessment work and providing actionable feedback.
Responsibilities
- Own day‑to‑day operational delivery and health of an assigned portfolio.
- Perform third‑party risk assessments across the lifecycle; review supplier docs, identify risk, and develop remediation.
- Lead QA of analyst assessments for quality and consistency; coach team on improvements.
- Manage and develop a team of risk analysts and coordinate workload/capacity.
- Provide portfolio updates to business leaders and stakeholders; translate requirements clearly.
Skills
Education
Tools
Job description
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Portfolio Manager, GRC Risk Operations is a hands‑on player‑coach responsible for the end‑to‑end operational health and delivery of an assigned Risk Operations portfolio. This role combines direct risk assessment execution, first‑line quality assurance, intake and workload management, business engagement, reporting, project delivery, and people leadership. The Portfolio Manager will directly manage risk analysts and oversee AI agents that support portfolio execution, creating a blended human‑and‑AI delivery model.
Own day‑to‑day operational delivery and overall health of an assigned portfolio, including intake, prioritisation, workload allocation, backlog, cycle time, service levels, remediation, escalations, and stakeholder responsiveness. Personally perform third‑party risk assessments across the full assessment lifecycle, including standard, complex, Critical/High, expedited, fast‑track, and escalated reviews as needed; review supplier documentation and evidence, identify risk, document findings, develop remediation requirements, support exceptions, and communicate assessment conclusions. Perform first‑line QA of analyst‑completed assessments for completeness, accuracy, evidence quality, consistency, risk judgement, and adherence to standards; provide actionable feedback and coaching, identify recurring quality trends, and escalate work requiring independent final approval in accordance with programme governance. Manage, coach, and develop team of risk analysts, including work assignment, capacity planning, performance support, skill development, and guidance on complex assessments, remediation, exceptions, and stakeholder issues. Lead portfolio intake support by reviewing incoming requests, confirming completeness, assessing urgency and complexity, aligning work to analyst capacity and expertise, and resolving or escalating intake issues that create delays or duplicate effort. Serve as a primary operational point of contact for business leaders, internal stakeholders, and external suppliers; provide portfolio‑level updates, manage escalations, clarify next steps and timelines, and translate requirements into clear business‑facing communications. Develop, gather, validate, and communicate portfolio metrics, dashboards, and status reporting, using data to monitor SLA achievement, backlog health, cycle time, workload, remediation, quality trends, stakeholder experience, and emerging portfolio risks; provide clear portfolio‑health updates and recommended actions to leadership and business stakeholders. Lead or support projects and workstreams by defining scope, timelines, deliverables, owners, dependencies, risks, action items, and status; maintain project plans and schedules, coordinate cross‑functional execution, translate operational needs into actionable requirements, and drive adoption of new processes, tools, controls, and programme initiatives. Manage AI agents used to support portfolio operations by identifying appropriate use cases, directing and monitoring AI‑enabled work, reviewing output quality, defining human‑review and escalation requirements, and measuring operational value. Partner with the Technical Administrator and governance resources on agent configuration, integrations, controls, and technical enhancements while retaining accountability for how agents are used within the portfolio. Drive continuous improvement across assessment workflows, intake, reporting, communications, quality, and automation by identifying recurring friction, rework, capacity constraints, stakeholder pain points, and control gaps and translating those findings into practical operational improvements that improve portfolio health and scalability.
- 8+ years of experience in third‑party risk management, information security, compliance, operational risk, audit, vendor risk, or a related risk discipline.
- 3+ years of experience in portfolio management, programme/project management, business engagement, or operational leadership, with demonstrated ability to manage multiple workstreams and competing priorities.
- 2+ years of people leadership or direct management experience, including coaching, workload management, performance support, and development of analysts or comparable risk professionals.
- Hands‑on experience conducting third‑party risk assessments and evaluating supplier evidence, control environments, findings, remediation plans, exceptions, and ongoing due diligence.
- Experience reviewing or QAing risk assessment work and providing clear, consistent feedback that improves quality and analyst capability.
- Strong stakeholder management and communication skills, including the ability to translate risk concepts for technical and non‑technical audiences and provide clear portfolio‑level reporting and escalation updates.
- Strong project management skills, including experience managing scope, schedules, dependencies, risks, action items, and cross‑functional delivery; experience with tools such as Asana, Jira, Smartsheet, or similar is preferred.
- Experience using metrics, dashboards, reporting platforms, workflow automation, or AI‑enabled tools to improve operational visibility, efficiency, and scalability; experience overseeing AI‑supported workflows or agent‑based automation is preferred.
- Working knowledge of common security, privacy, and compliance frameworks and requirements such as NIST, ISO 27001, PCI, SOX, and GDPR.
- Ability to exercise sound judgement in a fast‑paced global environment, balance hands‑on execution with leadership responsibilities, and manage sensitive or confidential information with discretion.
- Relevant certifications such as CTPRP/CTPRA, CRISC, CISA, CISM and PMP, CAPM, Certified ScrumMaster, or comparable risk/project management credentials are preferred.
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, colour, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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