Portfolio Manager

Columbia University Facilities & Operations; New York (NY); On-site; USD 120,000 - 125,000; Full time

Job summary

Columbia University Residential Operations seeks a Portfolio Manager to lead financial strategies across properties, improve NOI, asset value and resident satisfaction. The Portfolio Manager will work with fellow Portfolio Managers and Asset Directors to prepare for turn seasons and oversee inspections for quality and compliance.

This position is Essential Personnel and requires on-site reporting to campus for emergencies, with strong emphasis on leadership, project management, and NY building

Qualifications

• Bachelor’s degree required; master’s preferred.
• 4–6 years of demonstrated experience in property operations or equivalent.
• Essential Personnel designation requiring on-campus reporting during emergencies.

Responsibilities

• Provide financial leadership on-site at Columbia Residential Portfolio properties.
• Manage Building Superintendents and oversee on-site operations across multiple properties.
• Drive compliance, streamline processes, and deliver cost and time savings.
• Lead project management, financial analysis, risk management, and staff development.
• Collaborate with Asset Directors and Portfolio Managers on training and performance.

Skills

Leadership

Communication

Project management

Customer service

Time management

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office Suite

Job description

Job Information

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $120,000 - $125,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Asset Director, the Portfolio Manager of Residential Operations is expected to execute Columbia Residential’s capital and non-capital financial strategies to achieve positive net operating income while improving asset value and resident satisfaction. The Portfolio Manager will support the actions of the Asset Director to maximize portfolio value. The Portfolio Manager will work with fellow Portfolio Managers and others within Columbia Residential to prepare for turn seasons and manage expectations regularly during turn seasons. The Portfolio Manager is responsible for the inspection of buildings and apartments to ensure superior maintenance and work quality, and compliance with established rules and procedures by both building employees and contractors.

This position is designated as “Essential Personnel” and is required to report to campus to their normal work location (or an alternate site if necessary) for work during an emergency closure, even if the closure occurs during a time that they are not regularly scheduled to work.

Responsibilities

• Provide financial expertise and leadership on-site at Columbia Residential Portfolio properties.
• Manage Building Superintendents, regularly exercising professional discretion and judgment, with up to 50% of time spent on-site across various properties.
• Demonstrate proven leadership, strong organizational skills, and the ability to foster a collaborative work environment.
• Achieve measurable success in compliance audits and streamline complex work processes to deliver cost and time savings.
• Utilize technology proficiently and enhance processes through effective technological solutions.
• Deliver results in project management, financial analysis, risk management, issue prevention/resolution, and staff development.
• Meet regularly with Asset Directors and fellow Portfolio Managers to address shared concerns, develop training initiatives, and deliver sessions for Residential Operations staff.
• Collaborate with project management staff while overseeing capital projects and apartment renovations. Ensure effective best practices in managing Residential Operations assets.
• Foster an environment of cooperation and inclusion while building and maintaining positive relationships with residents, staff, and vendors.
• Ensure delivery of high-quality customer service, administering performance standards to meet client expectations and establishing productivity measures to track progress and customer satisfaction.

Minimum Qualifications

• Bachelor's degree required, preferably in the fields of Educational Facilities Management, Engineering, Business Administration, Resource Management, or a related field; and
• A minimum of four to six years’ demonstrated experience in property operations.
• This position is designated as “Essential Personnel” and is required to report to campus to their normal work location (or an alternate site if necessary) for work during an emergency closure, even if the closure occurs during a time that they are not regularly scheduled to work.

Preferred Qualifications

• Master’s degree or similar degree program preferred. Demonstrated experience in project planning and management, construction, or building maintenance required, including a working knowledge of architectural plans and specifications.
• The incumbent must have strong computer and internet skills, including Microsoft Office Suite.
• Knowledge of spreadsheets required, with additional knowledge of standard reporting tools and of industry-specific applications.
• Strong organization and communication skills, with the ability to multi-task and manage time to meet frequently changing deadlines in a fast-paced environment. Provide solid attention to detail.
• Consistently maintain a positive customer-service attitude.
• Strong customer service orientation.
• Excellent interpersonal, communication, and team-building skills are essential.
• Demonstrated ability to manage numerous and diverse activities simultaneously, organizing and prioritizing appropriately to meet demands and expectations.
• Successful candidate must be able to work independently, problem solve, make recommendations for change, implement and provide a strong process perspective.
• Familiarity with New York City building codes, and housing laws necessary.
• Some project management/construction supervision experience preferred.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.