Portfolio Maintenance Manager

AVALON BAY COMMUNITIES, Inc.; Burlington (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

AvalonBay Communities, Inc. is seeking a Portfolio Maintenance Manager responsible for supervising maintenance operations across multiple properties. This role demands strong leadership, property management experience, and the ability to manage budgets and personnel effectively. The ideal candidate will have a passion for creating value and improving operational performance. Competitive benefits include health plans, 401(k), and associate recognition programs.

Benefits

Comprehensive health, dental, and vision benefits

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee stock purchase plan

20% discount on apartment homes

Qualifications

• 3+ years of multi-family property management experience preferred.
• 2+ years of supervisory experience required.
• Knowledgeable about maintenance industry standards (OSHA, electrical, plumbing, HVAC).

Responsibilities

• Oversee maintenance operations across multiple communities.
• Manage annual operating budgets and evaluate associates' performance.
• Collaborate with Regional RS Executive team to enhance operational efficiency.

Skills

Leadership

Organizational Skills

Customer Service

Crisis Management

Education

High School diploma or equivalent (GED)

Bachelor’s degree

Job description

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

The Portfolio Maintenace Manager is responsible for overseeing and managing associates and maintenance operations across various communities, which is typically three to six communities. This includes supervising the maintenance operations at assigned communities, managing the annual operating budget, and handling the selection, recruitment, and performance evaluation of associates. In addition, The Portfolio Maintenance Manager plays a crucial leadership role within the region, actively contributing to its success and goal attainment. They are an integral part of the Regional RS Executive team, collaborating to enhance financial performance, operational efficiency, and customer service. Moreover, the Portfolio Maintenance Manager liaises with support departments, centralized teams, and retail tenants when necessary.

Minimum Qualifications:

Education:

· High School diploma or equivalent (GED) required

· Bachelor’s degree preferred

Experience:

· Minimum of 3 years of multi-family property management experience, preferred. (Retail, hotel/resort, commercial management accepted)

· Multi-site experience, overseeing 400+ units preferred.

· 2+ years of supervisory experience required

Knowledge, Skills and Abilities:

· Demonstrated knowledge of overall property management including financial performance, customer service, communications, crisis management, and staffing.

· Excellent organizational skills: ability to work independently and proactively, multi-task, prioritize workload, and meet deadlines.

· Ability to manage multiple sites and manage the performance of the maintenance operations and leadership team.

· Contributes to the effectiveness of the Maintenance function as demonstrated by participation in task forces or similar groups in prior work experience.

· Familiarity with state-regulated requirements, fair housing practices, risk management, and policy execution.

· Knowledgeable about maintenance industry standards for repair and upkeep, including OSHA guidelines and trade-specific work such as electrical, plumbing, HVAC, and carpentry.

Effective supervision and development of associates with a track record of providing constructive feedback and coaching that leads to enhanced performance.

· Possess technical and mechanical troubleshooting abilities to facilitate repairs either hands-on, through delegation, or by engaging appropriate third parties.

· Reads and writes English as demonstrated by clear and concise written and verbal communications.

· Skilled in creating and delivering group presentations on function-related subject matter and writing reports in a clear, concise manner.

· Able to facilitate communication across various departments and team members.

· Proficient in measuring and prioritizing actions based on Key Performance Indicators (KPIs) and analyzing financial statements and profit/loss reporting.

· Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) in order to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals.

· Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.

· Frequently uses general maintenance tools, supplies, and equipment, including but not limited to, hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, Freon recovery units, landscaping equipment, sandblasters, and safety equipment

· Frequently transports objects of up to 60 pounds across variable distances and possesses the necessary mobility and flexibility to store and retrieve packages from shelving.

· Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.).

· Occasionally operates motorized vehicles such as, but not limited to, a car, truck, van or golf cart.

Licenses/Certifications:

· Valid driver’s license and automobile insurance

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values -A Commitment to Integrity,A Spirit of Caring, andA Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)