Portfolio and Loan Servicing Manager

FORT FINANCIAL CREDIT UNION; Fort Wayne (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

FORT FINANCIAL CREDIT UNION in Fort Wayne, IN, is seeking a Portfolio and Loan Servicing Manager to lead commercial, mortgage, and consumer lending activities, ensuring sound credit administration and regulatory compliance.

The role oversees loan processing, documentation, closing, and funding while developing the Loan Servicing team and maintaining current policies and products to support member relationships and portfolio quality.

Qualifications

• 5 to 10 years of similar or related experience.
• Bachelor's degree or industry certifications recognized in the industry as equivalent to a bachelor's degree.

Responsibilities

• Provide leadership and oversight of commercial, mortgage, and consumer lending activities to ensure sound credit administration, regulatory compliance, and portfolio quality.
• Oversee loan processing, documentation, closing, and funding to ensure accuracy and lien perfection.
• Develop and coach Loan Servicing team through performance management and training; maintain up-to-date loan policies, procedures, and product offerings.

Skills

Leadership

Credit administration

Regulatory compliance

Portfolio management

Education

Bachelor's degree or industry certifications

Job description

Job Details

Job Location: Corporate - Fort Wayne, IN 46818
Position Type: Full Time
Job Category: Banking

Responsibilities

The primary purpose of this position is to provide leadership and oversight of commercial, mortgage, and consumer lending activities to ensure sound credit administration, regulatory compliance, and portfolio quality. Responsibilities include providing oversight to critical lending components such as servicing business, consumer, and mortgage lending portfolios and completing annual relationship reviews. The role oversees loan processing, documentation, closing, and funding to ensure accuracy and lien perfection. In addition, this position manages and develops portions of the Loan Servicing team through coaching, performance management, and training, while maintaining up-to-date loan policies, procedures, and product offerings. The Portfolio and Loan Servicing Manager will continue to actively support and participate in servicing Business Lending relationships through member engagement and relationship development. This role requires remaining current on regulatory requirements and economic conditions while exercising independent judgment aligned with the Credit Union’s mission and strategic objectives.

Qualifications

• Required work experience: 5 to 10 years of similar or related experience.
• Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).