Portfolio Analytics & Strategy Specialist - GenAI

Habitat For Humanity Of Durham; Raleigh (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Wellness program and benefits

Job summary

PNC is seeking a Portfolio Analytics & Strategy Specialist to design and deploy Copilot-based AI agents across multiple business areas. You will partner with teams to identify GenAI opportunities, connect agents to approved data repositories, and craft prompts for accurate, consistent responses.

You will navigate governance, test performance, and promote responsible AI practices. The role requires strong technical communication, multi-project coordination, and the ability to translate complex AI

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Hands-on experience with Copilot Studio, Microsoft 365 Copilot, or similar agent platforms.
• Working knowledge of Power Platform and SharePoint.
• Solid grasp of prompt engineering and LLM strengths and limitations.
• Strong problem-solving skills and attention to detail.
• Ability to explain technical concepts to non-technical audiences.
• Comfort juggling multiple projects in a fast-moving environment.

Responsibilities

• Build and deploy Microsoft 365 Copilot agents and Copilot Studio solutions that streamline work across the business.
• Partner with business teams to spot GenAI opportunities and turn them into scalable agents.
• Connect agents to approved repositories.
• Write and refine prompts and conversation flows so agents give accurate, consistent responses.
• Navigate AI governance, model risk, and intake processes from use case classification to approval.
• Test, monitor, and continuously improve agent performance.
• Document solutions clearly and help users get the most out of them.
• Champion responsible AI, including transparency, human oversight, and data protection.
• Stay current on Copilot and GenAI capabilities and bring new ideas forward.

Skills

Copilot Studio

Microsoft 365 Copilot

Power Platform

SharePoint

Prompt engineering

LLM capabilities

Communication skills

Multi-project management

Education

Bachelor's degree in a technical field

Tools

Azure OpenAI

APIs

Custom connectors

Azure DevOps

Jira

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Portfolio Analytics & Strategy Specialist within PNC's Financial Risk & Operational Quantitative Strategy organization, you will be based in Pittsburgh, PA / Raleigh, NC / Charlotte, NC.

Job Description

• Build and deploy Microsoft 365 Copilot agents and Copilot Studio solutions that streamline work across the business
• Partner with business teams to spot GenAI opportunities and turn them into scalable agents
• Connect agents to approved repositories
• Write and refine prompts and conversation flows so agents give accurate, consistent responses
• Navigate AI governance, model risk, and intake processes from use case classification to approval
• Test, monitor, and continuously improve agent performance
• Document solutions clearly and help users get the most out of them
• Champion responsible AI, including transparency, human oversight, and data protection
• Stay current on Copilot and GenAI capabilities and bring new ideas forward

Desired Experience

• Bachelor's degree in a technical field or equivalent experience
• Hands‑on experience with Copilot Studio, Microsoft 365 Copilot, or similar agent platforms
• Working knowledge of Power Platform and SharePoint
• Solid grasp of prompt engineering and LLM strengths and limitations
• Strong problem‑solving skills and attention to detail
• Ability to explain technical concepts to non‑technical audiences
• Comfort juggling multiple projects in a fast‑moving environment

Preferred Skills

• Financial services or other regulated industry experience
• Familiarity with AI governance or model risk management
• Experience with Azure OpenAI, APIs, or custom connectors
• Agile experience using Azure DevOps or Jira
• Relevant Microsoft certifications (Power Platform or Azure AI)

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides financial and regulatory reporting and analyses to maintain adequate controls over the financial and regulatory reporting processes. This role is responsible for running complex business performance, risk, and operational analytics. May develop analytical methods and models to assess market, credit, and/or operational risk of new and existing financial products.
• Leverages business and product expertise to rigorously analyze large datasets, improve risk‑adjusted returns, deliver profitable growth, and communicate conclusions. Synthesizes analytical results and develops, recommends, and implements business strategies that improve business and portfolio decisions, assist in managing risk, increase revenues, reduce exposure to losses, meet business goals, and improve performance. Establishes baselines for strategies and tracks actual performance to expectations.
• Applies predictive models, third‑party data, and other tools to quantify portfolio risks and develop and execute appropriate segmentation and targeting for acquisition and portfolio strategies. Manages engagements with internal and external information suppliers, ensuring the solution is fit for purpose while maintaining appropriate governance and oversight.
• Works with business, credit, data, and model development partners to design, develop, and monitor test designs and analytical reporting to track and enhance strategies. Designs and enhances standard reporting suites for regular product and portfolio reviews.
• Collaborates with the line of business, Finance, and Risk partners to assess and establish credit risk appetite and to understand its implications, as well as to establish policies and procedures governing the identification, monitoring, and management of risk appetite.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

Analytical Approach, Banking Products, Big Data Management and Analytics, Business Analytics, Credit Risk, Mathematics of Financial Instruments, Operational Risk, Performance Measurement, Predictive Analytics, Pricing Models and Analytics, Regulatory Environment - Financial Services, Risk Management Banking

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry‑relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part‑time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say 'Workday' for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.