Porter Service - JFK John F. Kennedy Airport - Part Time

Smartecarte; New York (NY); On-site; Part time

Job summary

Join a dynamic team at a leading service provider where you will play a crucial role in enhancing the customer experience at the airport. This part-time position involves providing essential porter services, ensuring that passengers receive the assistance they need with their baggage. You will be part of a supportive environment that values teamwork and a positive attitude, while also developing your skills in a fast-paced setting. If you are enthusiastic, customer-focused, and ready to contribute to a seamless travel experience, this opportunity is perfect for you.

Qualifications

• Proficient in computer and smartphone use.
• Cash control experience preferred.

Responsibilities

• Transport passenger baggage using carts.
• Ensure operational performance goals are met.

Skills

Motivating and developing employees

Time management

Technological proficiency

Positive attitude

Professionalism in pressure

Workplace flexibility

Receptive to feedback

Integrity and self-discipline

Teaching and instructional methods

Interpersonal communication

Cart maneuvering

Tools

Computer

Smartphone

Job description

Job Category: Customer Service

Requisition Number: PORTE003039

Posted: August 8, 2024

Part-Time

Rate: $19 USD per hour

Locations

Showing 1 location:

NY ST-JFK-New York JFK
Jamaica, NY 11430, USA

Description

$18 - $19 / hour

Ideal candidate will be able to work a flexible schedule

Weekly hours will average 25 a week

Availability must include weekends and holidays.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

BASIC JOB FUNCTION

Ensure daily operational performance goals are met by providing direct tactical support to the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity and the customer experience.

KEY RESPONSIBILITIES

• Responsible for transporting arriving and departing passenger baggage on a baggage cart at the request and consent of the passenger.
• Porter services must be performed when solicited or requested by the passenger.
• Porter services are performed from the beginning of initial contact with the passenger until the passenger advises services are no longer required.
• Under no circumstance are Porter services to be performed without the owner of the baggage present.
• Understanding of how to read airline and flight information including but not limited to flight information display system (FIDS), airline tickets, and itineraries.
• Other duties as assigned.

SKILLS

• Motivating, developing, and coordinating with other employees.
• Managing one's own time.
• Technologically adept and receptive to learning computer-based reporting tools.
• Maintains an enthusiastic and positive "Can Do" attitude that fosters teamwork and unity.
• Ability to stay poised and professional in high-pressure situations.
• Capable of focusing on the “Big Picture” rather than immediate short-term effects.
• Ability to apply the appropriate level of workplace flexibility.
• Receptive to criticism and feedback from your team to improve the operation.
• High degree of integrity and self-discipline.
• Capable of teaching others to perform specific tasks, selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring/Assessing performance of yourself, to make improvements or take corrective action.
• Strong interpersonal and communication skills.
• Running, maneuvering, and navigating the carts used to help passengers.

QUALIFICATIONS

• Computer and smartphone proficient.
• Cash control experience preferred.
• General knowledge of vended service products preferred.

PHYSICAL REQUIREMENTS

• Lift 40 lbs.
• Push/Pull 75 lbs.
• Walk and stand for the duration of the shift.

CERTIFICATIONS/LICENSES

• Ability to get an airport badge is required.

This is a union position and based on the collective bargaining agreement with Local 74 United Service Workers Union.