Porter Service - EWR Newark Liberty Airport - Part Time

Smartecarte; Newark (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading company in passenger services at Newark Liberty Airport as a Porter. This part-time role offers a flexible schedule, averaging 20-30 hours a week, with responsibilities including transporting baggage and providing exceptional customer service. Ideal candidates will thrive in a dynamic environment, showcasing strong interpersonal skills and a positive attitude. If you enjoy working in a fast-paced setting and are ready to contribute to enhancing the passenger experience, this position is perfect for you. Embrace the opportunity to be part of a dedicated team committed to excellence in service.

Qualifications

• Must be at least 18 years of age.
• Excellent customer service and verbal communication skills.

Responsibilities

• Transport passenger baggage and provide exceptional customer service.
• Maintain communication with operations and management team.
• Follow airport security regulations and perform additional duties.

Skills

Customer Service

Time Management

Technological Proficiency

Teamwork

Interpersonal Skills

Adaptability

Integrity

Teaching Skills

Education

High School Diploma or equivalent

Tools

Smartphone

Computer

Job description

Porter Service - EWR Newark Liberty Airport - Part Time

Porter Service - EWR Newark Liberty Airport - Part Time

$18 - $19 / hour

**Ideal candidate will be able to work a flexible schedule**

Weekly hours will average 20 - 30 a week.

Availability must include weekends and holidays.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers, and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN, and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and the United Kingdom.

BASIC JOB FUNCTION

Ensure daily operational performance goals are met by providing direct tactical support to the labor force in the passenger terminal areas through service, maintenance, collections, and communication to improve productivity and the customer experience.

KEY RESPONSIBILITIES

• Transport arriving and departing passenger baggage on a baggage cart at the request and consent of the passenger.
• Check airport monitors to ensure flights are on time and/or delayed.
• Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
• Maintain communication with operations and management team.
• Follow airport security regulations; display required security badge.
• Perform additional duties as assigned by management.

SKILLS

• Motivating, developing, and coordinating with other employees.
• Managing one's own time.
• Technologically adept and receptive to learning computer-based reporting tools.
• Maintain an enthusiastic and positive "Can Do" attitude that fosters teamwork and unity.
• Ability to stay poised and professional in high-pressure situations.
• Capable of focusing on the “Big Picture” rather than immediate short-term effects.
• Ability to apply the appropriate level of workplace flexibility.
• Receptive to criticism and feedback from your team to improve the operation.
• High degree of integrity and self-discipline.
• Capable of teaching others to perform specific tasks, selecting and using training/instructional methods and procedures appropriate for the situation.
• Monitoring and assessing performance of oneself to make improvements or take corrective action.
• Strong interpersonal and communication skills.
• Ability to maneuver and navigate the carts used to assist passengers.

QUALIFICATIONS

• Computer and smartphone proficient.
• Cash control experience preferred.
• General knowledge of vended service products preferred.
• Must be at least 18 years of age.
• Excellent customer service and verbal communication skills.

PHYSICAL REQUIREMENTS

• Lift and/or carry 50 lbs.
• Push/Pull 75 - 100 lbs.
• Walk and stand for the duration of the shift.
• Work in seasonal weather conditions outdoors.

CERTIFICATIONS/LICENSES

• Ability to obtain an airport badge is required.