Porter | Residences

The Crescent Hotels Group; Reston (VA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Generous compensation package

Health & wellness programs

401K matching

Job summary

Crescent Hotels & Resorts is hiring a Porter for the JW Marriott Reston Station Residences opening this August in Reston, VA. You will support mailroom operations, manage deliveries, and assist residents with requests, while collaborating with concierge and hotel teams.

The role requires a professional appearance, strong English communication, and the ability to lift up to 75 lbs. Join our opening team and grow with Crescent’s hospitality standards.

Qualifications

• Must be able to communicate in English.
• Self-starting with a positive, professional demeanor.
• Willing to assist coworkers and be a team player.

Responsibilities

• Organize and maintain mailroom daily.
• Oversee receipt and dispatch of deliveries and log materials.
• Respond to resident requests promptly and courteously.
• Communicate effectively with concierge, doorpersons and team on each shift.

Skills

English communication

Customer service

Team collaboration

Lifting up to 75 lbs

Job description

Description

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Porter for the grand opening of JW Marriott Reston Station Residences this August!

Join the opening team of the first JW Marriott in Virginia! Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond.

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with:

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What will you be doing?

• Organize and maintain mailroom daily to ensure clean, efficient, and well-structured space
• Oversee the receipt and dispatch of all external deliveries, ensuring that incoming packages and shipments are properly logged, sorted, and directed to the appropriate recipients.
• Responds to and assists with resident requests in a prompt and courteous manner, addressing a variety of needs such as errands, inquiries, or service-related concerns.
• Effectively communicate with concierge, doorpersons and all team throughout each shift.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Can communicate well with residents. Must be willing to “pitch-in” and help co- workers with their job duties and be a collaborator. Ability to communicate with residents, respond to questions, knowledge of hotel service, local area events and activities. Ability to drive vans, limousines, and automobiles. Have an excellent driving record as verified by a Motor Vehicle Report. Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk and/or sit and continuously perform essential job functions. Perform tasks requiring bending, stooping, kneeling, and/or walking.

PERFORMANCE STANDARDS

CUSTOMER SATISFACTION:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

WORK HABITS:

In order to maintain a positive guest and associate experience, your work habits should always meet and stride to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

SAFETY & SECURITY:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts