Porter | On-Caller Position

Grandjoanne; Town of Porter (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

Join the NH Copenhagen Grand Joanne family as a Porter, where you'll be the first point of contact for guests. This role involves greeting and assisting visitors, managing their luggage, and ensuring a clean, welcoming environment. We offer a supportive company culture and opportunities for professional growth.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Supportive company culture

MINOR Hotels staff benefits

Qualifications

• Outgoing, friendly, able to make guests feel welcomed.
• Capable of handling luggage and being on your feet for extended periods.
• Able to interact clearly and politely with guests.

Responsibilities

• Welcome and greet all guests upon arrival.
• Assist guests by relieving them of their luggage.
• Ensure lobby and surrounding areas are clean and presentable.

Skills

Customer Service

Teamwork

Communication

Physical Stamina

Job description

Porter

Are you a team player with a passion for hospitality andlike being part of a multicultural team?
If so, we are looking for you at NH Copenhagen Grand Joanne as soon as possible!

Who We Are

Grand Joanne offers guests 162 hotel rooms, an Italian restaurant & bar “Joanne's”, a rooftop terrace and several meeting and event spaces. But it is more than just that—it’s a place where warmth, personality, and service come together to create something special.

Located in the heart of Copenhagen, we welcome guests in a cosy atmosphere, with a strong sense of community and commitment to quality. Our team members are the heart of everything we do, and we take pride in creating an environment where everyone can grow and feel seen.

We are part of the MINOR hotels group with over 500 hotels worldwide.

Opportunities for your role

As a Porter you arepart of our Front Office Team andwill be one of the first point of contact for all guests. You are primarily responsible for greeting and welcoming the guests, relieving guests of their luggage upon arrival.

We believe in transparency and trust and offer any support you'll need. Our main value is "be nice" and it'll need to resonate within you, too.

What you will be doing:

• Welcome and greet all guests upon arrival.
• Assist guests by relieving them of their luggage and ensuring safe and proper handling.
• Respond to guest questions, requests, and general enquiries.
• Ensure the lobby and surrounding hotel areas are clean, tidy, and presentable at all times.
• Keep front desk/back office clean, tidy, and supplied with all the necessary items.
  

Who you are

• Outgoing, friendly, and able to make guests feel welcomed and comfortable.
• Able to interact clearly and politely with guests, addressing their questions and requests.
• Capable of handling luggage and being on your feet for extended periods.
• A team player, work well with other team members and support a cohesive, collaborative environment.
  

What we offer

• A workplace that values teamwork, and professional growth.
• The opportunity to learn and grow.
• A supportive company culture where your ideas matter.
• Competitive salary and benefits package as part of the union agreement.
• MINOR Hotels staff benefits.

Are you ready to become part of the NH Copenhagen Grand Joanne family?
We’d love to hear from you!

Yours sincerely,

Enora Le Freillec
Front of House Manager