Portal Administrator

OTR Engineered Solutions; Rome (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

OTR Engineered Solutions is seeking a Portal Administrator to own B2B and partner portals, EDI relationships, and pricing processes. The role focuses on evaluating complex portal, EDI, and pricing issues, managing vendor relationships, and protecting pricing integrity.

The position requires several years of experience with B2B portals, pricing, and ERP systems. It emphasizes governance, audit controls, and cross-functional collaboration within a professional office setting.

Qualifications

• Three or more years of progressive experience supporting B2B portals, EDI, pricing administration, order management, customer operations, master data, or a comparable business systems function.
• Experience working with ERP systems and cross-functional business processes.
• Strong Excel, data-analysis, documentation, and communication skills.
• Associate degree or higher required.

Responsibilities

• Owns the functional administration and governance of B2B and partner portals, including access controls and content.
• Manages EDI program and vendor relationships, testing, onboarding, and issue resolution.
• Administers pricing including standard, channel, customer-specific, contract, promotional pricing, and LMTS pricing.
• Provides Tier 2 support for portal, order, EDI, content, pricing, and integration issues.
• Analyzes performance, recommends controls, automation, configurations, and process improvements.
• Leads onboarding, training, and maintains system documentation and work instructions.
• Backup Tier 1 support for LMTS B2C channel when needed.

Skills

Portal knowledge

ERP/CRM systems

EDI concepts

Data accuracy

Pricing structures

Root cause analysis

Excel

Data analysis

Documentation

Communication

Time management

Confidentiality

Cross-functional collaboration

Education

Associate degree in business, information systems, supply chain, accounting, or related field

Bachelor's degree in business, information systems, supply chain, accounting, or related field

Tools

ERP systems

CRM systems

Job description

The Portal Administrator is the functional owner for assigned B2B and partner portals, EDI relationships, and pricing administration processes, including pricing that supports the Lawnmowertirestore.com B2C channel. The position's primary duty is to evaluate and resolve complex portal, EDI, pricing, and integration matters; manage the day-to-day EDI vendor relationship; protect transactional and pricing integrity; and advise management on EDI program direction, controls, configurations, and process improvements. The role works with limited supervision and exercises independent judgment when interpreting business requirements, selecting corrective actions, prioritizing risk, and recommending operational changes.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Portal ownership. Owns the functional administration and governance of assigned B2B and partner portals, including access controls, customer and item assignments, account settings, content, documents, and transactional data. Interprets business requirements and determines appropriate configurations within established authority.
• EDI program and vendor management. Serves as the company's primary operational contact with the EDI provider and manages routine vendor meetings, action plans, service performance, issue resolution, partner onboarding, mapping, testing, certification, implementation, monitoring, and change management. Evaluates EDI capabilities, partner requirements, service issues, and program alternatives; directs routine vendor activity and recommends solutions, priorities, and program changes to management.
• Pricing administration. Administers authorized standard, channel, customer-specific, contract, promotional, and effective-dated pricing in assigned systems and portals, including LMTS pricing. Evaluates discrepancies involving price lists, discounts, units of measure, pack quantities, freight treatment, effective dates, and customer or item assignments; determines corrections within established controls and recommends changes when systemic risk is identified.
• Tier 2 resolution. Provides Tier 2 support for nonroutine portal, order, EDI, content, pricing, and integration issues. Investigates root cause, assesses customer, financial, compliance, and operational impact, prioritizes response, determines the appropriate resolution path, and confirms effectiveness.
• Controls and improvement. Analyzes portal adoption, EDI performance, pricing accuracy, transaction exceptions, and support trends. Recommends and, when authorized, implements controls, automation, configurations, and process changes that improve accuracy, scalability, and customer self-service.
• Business guidance. Serves as the subject-matter expert and business liaison for portal, EDI, pricing, invoicing, and digital order processes. Independently conducts routine vendor and stakeholder meetings, evaluates business and technical options, advises management, and represents business requirements during implementations and cross-functional initiatives.
• Training and governance. Leads customer and internal-user onboarding, develops training and support materials, and maintains system documentation, business rules, work instructions, exception records, and audit support.
• B2C channel support. Provides backup Tier 1 customer support for the LMTS B2C eCommerce channel when business needs require. Routine customer inquiries, order support, and transactional processing are secondary to the position's portal, EDI, pricing, and systems-governance responsibilities.
• Other duties can be assigned based on company needs and employee capabilities.
• Systems Administration and Data Accuracy
• Customer Focus
• Problem Solving
• Cross-Functional Collaboration
• Process Ownership
• Communication and Organization

Required Skills / Abilities:

• Working knowledge of customer or B2B portals, ERP and CRM systems, EDI concepts, and integrated order-to-cash processes.
• Ability to maintain customer, product, pricing, and transaction data accurately and follow approval and audit controls.
• Understanding of pricing structures, effective dates, discounts, units of measure, pack quantities, and related system impacts.
• Ability to investigate transaction failures and data discrepancies across multiple systems and coordinate resolution.
• Strong Excel, data-analysis, documentation, and communication skills.
• Strong organization, judgment, confidentiality, and the ability to manage competing priorities.

Supervisory Responsibility:

This position has no direct supervisory responsibilities. The role may coordinate cross-functional teams, vendors, or project resources to achieve company objectives on an interim or project basis.

This position operates primarily in a professional office environment and routinely uses computers, phones, and other standard office equipment. At times, the employee may enter a manufacturing or distribution environment and may be exposed to forklift traffic, fumes, noise, and operating equipment.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 AM to 5:00 PM. To meet customer demands, support system implementations, or resolve critical transaction issues, this role may occasionally be required to work outside the normal schedule, including evenings or weekends.

Travel:

No regular overnight travel is expected. Occasional local day travel or overnight travel may be required for training, customer or trading-partner implementation, or support of assigned plants and locations.

Required Education and Experience:

• Associate degree in business, information systems, supply chain, accounting, or a related field; equivalent education and relevant work experience may be considered.
• Three or more years of progressive experience supporting B2B portals, EDI, pricing administration, order management, customer operations, master data, or a comparable business systems function.
• Experience working with ERP systems and cross-functional business processes.

Preferred Education and Experience:

• Bachelor's degree in business, information systems, supply chain, accounting, or a related field.
• Experience administering EDI transactions and trading-partner relationships in a manufacturing or distribution environment.
• Experience with customer‑specific pricing, price lists, master data, and integrated B2B ordering processes.
• Experience supporting system implementations, process automation, or continuous‑improvement initiatives.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other duties and responsibilities may be assigned by the employee's manager based on Company need.

OTR Engineered Solutions is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information, or any other legally protected classification or status.