Port Agent-Baggage Handler (Driving)

Metropolis Technologies; Orlando (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

SP+, a Metropolis Company, is seeking a Cruise/Port Agent in Orlando, FL. The role involves traveling between port and airport locations, delivering baggage and coordinating with dispatchers to meet tight schedules.

You will handle luggage loading/unloading, perform vehicle inspections, and comply with airport and corporate policies while maintaining high customer service standards. Training and badge eligibility are required.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• Valid driver’s license and clean driving record.
• Available to work Friday through Tuesday morning.
• Able to clear a background and drug screen.
• Able to lift up to 70 lbs consistently.
• Experience in customer service preferred.
• Strong verbal and written communication skills.
• Able to work in various outside weather conditions.
• Complete all required training including airport compliance.
• Able to obtain an airport, port, and TWIC badge.

Responsibilities

• Sort, tag, and load luggage into cages.
• Seal cages and load into truck.
• Perform daily vehicle inspections.
• Drive delivery box truck safely on highways and local streets.
• Operate radio to communicate with dispatcher and supervisors.
• Unload cages off truck.
• Unload luggage from cages.

Skills

Customer service

Communication

Physical strength

Weather tolerance

Job description

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

A Cruise/Port Agent will travel between the Port and the Airport locations. This position requires strong customer service skills as well as meeting a strict delivery schedule.

• Sorting, tagging, and loading luggage into cages
• Sealing cages and loading into truck
• Performing daily vehicle inspections
• Driving delivery box truck safely and lawfully on highways and local streets
• Operating radio to communicate with dispatcher and supervisors
• Unloading cages off truck
• Unloading luggage from cages

Qualifications

• Must be at least 18 years of age
• Be authorized to work in the United States
• Have a valid driver's license & clean driving record
• Available to work Friday through Tuesday morning
• Must be able to clear a background and drug screen
• Must be able to lift up to up to 70 lbs consistently throughout the shift
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Able to work in various outside weather conditions (Hot, cold, rain, etc.)
• Complete all required training including airport compliance
• Able to obtain an airport, port, and TWIK badge

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Salary Range

$15.00 per hour

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail] . We are here to assist you.

Location

US-FL-ORLANDO