Porsche Service Manager

ADP, Inc.; Norwalk (CA); On-site; USD 150,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Flexible Spending Accounts

Paid vacation

401K plan

Employee vehicle program

Job summary

McKenna Porsche in Norwalk, CA seeks a Service Manager to lead a high-volume service department, drive profitability, and ensure top-quality workmanship. You will supervise staff, manage vendor relationships, and uphold warranty procedures, while maintaining compliance with regulations.

The role requires extensive automotive service management experience, strong leadership and communication skills, and familiarity with Dealer Management Systems.

Qualifications

• 5+ years of automotive service management experience.
• Experience with ADP or similar Dealer Management System.
• Proficient in Microsoft Word, Outlook and Office apps.
• Strong communication, interpersonal and leadership skills.
• Bachelor's degree preferred.
• At least 5 years of automotive service management and customer service experience.

Responsibilities

• Oversee profitability of a high-volume service department.
• Develop relationships with vendors, management, and employees.
• Meet or exceed operating plan goals.
• Direct and schedule department staff and monitor payroll.
• Ensure outstanding customer satisfaction and address complaints.
• Enforce warranty policies and comply with regulations.
• Coordinate training and ensure workmanship standards.
• Monitor KPIs and repair order trends.

Skills

Automotive service management

ADP / Dealer Management System

MS Word/Outlook/Office

Leadership

Customer service

Communication

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Norwalk, CA, US

Salary Range: $150,000.00 To $300,000.00 Annually

McKenna Porsche , located in Norwalk, CA is looking for the next great leader to join our team as Service Manager. This is an exciting opportunity for a highly motivated, professional, customer focused manager to make an immediate impact.

SUMMARY

The Service Manager isresponsible for overseeing the service and repair of vehicles brought to thedealership. The Service Manager is responsible for operations,profitability, employee supervision and satisfaction, and customer satisfactionin the service department.

RESPONSIBILITIES

• Maintain theprofitability of a large, high volume service department with over 10technicians and over 5 service advisors
• Develop andmaintain great working relationships with vendors, internal management team,and employees
• Fulfill allservice activities needed to meet or exceed operating plan goals
• Direct and schedule the activities of all departmentemployees and monitor payroll records
• Monitorcustomer service trends to make necessary improvements that produce excellentcustomer experience
• Understandand enforce the manufacturers' warranty policies and procedures
• Understand,keep abreast of, and comply with Federal, State, and local regulations thataffect Service & Parts operations, such as waste disposal, OSHA Right toKnow, etc.
• Maintain thehighest possible standards of workmanship
• Facilitate,conduct, or send employees to appropriate training as needed
• Conductperiodic spot checks of completed jobs for thoroughness and quality
• Control theperformance of the department using: Daily Operating Control, efficiency andproductivity control, comeback reports, warranty reports, telephone surveys,and monthly forecasts
• Monitor repair order trends, such asnumber of repair orders completed, number of items per repair order, dollarsales per repair order, dollar sales per Service Advisor, etc.
• Handlecustomer complaints and maintain high customer satisfaction standards.
• Partner withHR and upper management to make service department hiring and disciplinarydecisions
• Reinforcescompany policies and adheres to company standards
• Other dutiesas assigned

PHYSICAL

• Ability tolift a minimum of 25lbs, and maximum of 50lbs
• Ability to move around the dealership comfortably
• Ability toget in and out of an automobile comfortably
• Prolongedperiods of standing, stooping, bending, and walking

REQUIREMENTS

• Experiencewith managing a high volume service department is desired
• Experiencewith ADP or similar Dealer Management Systems preferred
• Experiencewith Microsoft Word, Outlook and Office applications required
• Strong communication, interpersonal and management skills
• Ability to develop knowledge of the service team’s strengths and opportunities
• Experiencewith developing and implementing structured business processes
• Validdriver's license with a clean driving record
• Bachelor’sdegree preferred
• At least 5years of automotive Service Manager and customer service experience

COMPENSATION AND BENEFITS

• In additionto competitive pay, we offer our associates:
• Benefits(includebut are not limited to):
• Healthinsurance
• Dentalinsurance
• FlexibleSpending Accounts
• Paidvacation and sick time
• Companysponsored 401K program
• EmployeeVehicle Purchase Program

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing inorder to qualify for employment*

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

McKenna is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity