Population Management Support Coordinator UHW (Bilingual)

Kaiser Permanente; Carson (CA); On-site; USD 52,000 - 65,000; Full time

Job summary

Kaiser Permanente in California is seeking a care coordination support role to identify, contact, and track patients for outreach program goals and quality of care improvements. You will maintain records, statistics, and care management databases, assist patients in using resources, and collaborate with clinicians to ensure regulatory compliance and effective patient education.

The role requires strong customer service, bilingual English/Spanish Level II, and proficiency with Word, Excel,

Qualifications

• Excellent customer service and writing skills with minimal supervision.
• Fluency in Word, Excel, Access and PowerPoint to build data tables and queries.
• Able to work in a Labor/Management Partnership environment.
• Bilingual English/Spanish Level II required.

Responsibilities

• Track patient populations to obtain statistical information for program goals.
• Obtain health care information from patients and maintain care management databases.
• Identify patients within care programs using established measures.
• Develop letters and forms to educate and retrieve information from patients.
• Notify enrolled members and track attendance in care management programs.
• Distribute educational materials and support patient education.
• Contact patients by phone and mail to reinforce treatment adherence.
• Generate reports on care management and program performance.

Skills

Customer Service

Verbal Communication

Written Communication

MS Office

Education

High School Diploma GED

Tools

MS Office

Job description

Job Summary:

Identify, track and contact patients for the purpose of achieving out reach program goals and achievements associated with improving the quality of care. Maintain records, statistics and data bases associated with local, regional program goals and regulatory requirements. Under the direction of and in collaboration with other healthcare professionals assist patients in identifying and using resources that improve quality of care.

Essential Responsibilities:

• Under direct supervision, track patient populations to obtain statistical information related to specific program goals associated with health care management and assure that patient records are updated.
• Obtain from patients health care information, record data, maintain care management data bases and generate reports relating to specific care management programs.
• Using established measures and criteria to identify patients within specific care programs.
• Under direct supervision and using established formats, develops letters, forms and other media required to educate and retrieve information from patients associated with specific care programs.
• Notify enrolled members in care management and health care classes and track attendance.
• Distribute educational materials.
• Contact patients by phone and correspondence in following up patient compliance with medication use, physician visits and reinforcing self care management skills.
• Support Physicians by generating annual screening, utilization, compliance and other reports associated with care management and program performance.
• Under direct supervision uses data bases and reports to ensure patient conformity to specific care programs and regulatory compliance
• Acts as a liaison between patient community and other Kaiser resources.
• Makes recommendations for Patient referrals when necessitated by non-compliance to treatment regimens or otherwise necessitated to achieve program or regulatory compliance.
• Perform other related duties as may be assigned.

Basic Qualifications:

Experience

• N/A

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Excellent Customer Service and verbal and writing skills, sufficient to author correspondence with minimal supervision.
• Fluency in the typical office software applications such as Word, Excel, Access, Power Point at a level sufficient to build data tables and develop queries.
• Must be able to work in a Labor/Management Partnership environment.
• Bilingual (English/Spanish) Level II required.

Preferred Qualifications:

• Minimum three (3) years of progressively responsible health care experience.
• Bachelors degree in Health Care (LVN or other similar course of study) preferred.

Notes:

• This is an on call position, days and hours may vary.
• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.