Population Health Specialist

Trillium Health Resources; United States; Remote; USD 33,000 - 44,000; Full time

Job summary

Trillium Health Resources is seeking a Population Health Specialist to enhance community health outcomes in North Carolina. This remote role involves engaging members, providing education, and coordinating care to support individuals with mental health and developmental challenges. Join a dedicated team committed to making a positive impact.

Benefits

Health Insurance - no premium for employee coverage

Paid Time Off (PTO) of 24 days

401k with 5% employer match

Flexible Spending Accounts

Public Service Loan Forgiveness Qualifying Employer

Qualifications

• One year of paid experience in Health and Human Services.
• Lived experience with I/DD or TBI preferred.
• Certification as a Peer Support Specialist is a plus.

Responsibilities

• Offer member education on health and wellness.
• Assist with wellness self-management techniques.
• Document activities in care management platform.

Skills

Compassion

Resourcefulness

Community Health Knowledge

Education

High School Diploma or GED

Job description

Pay Plan Title:Health Specialist

Working Title: Population Health Specialist

FLSA Status: Non-Exempt

Posting Salary Range:$33,820 - $43,497

Office Location: Remote within North Carolina.

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium Health Resources is seeking a dedicated and passionate Population Health Specialist to join our team and make a tangible impact on the lives of individuals within our community. This vital role is at the forefront of our commitment to improved health outcomes and is designed to be a dynamic and rewarding opportunity for the right candidate. The Population Health Specialist position is a key component of our expanding population health strategies. This role will primarily function telephonically and virtually, allowing you to connect with members from the comfort of your workspace. You will play a crucial part in engaging members in our Tailored Care Management program, ensuring they receive the personalized support they need to thrive. If you are a compassionate, resourceful, and driven individual with a passion for community health, we encourage you to apply. Take the next step in your career and join us in making a difference at Trillium Health Resources.

On a typical day, you might:

• Offer member education on topics such as health and wellness concepts and how to access community resources.
• Assist members in wellness self-management techniques, monitoring self-care, and supporting community inclusion.
• Assist with the development and coordination of projects.
• Outreach to support care gap closures and other organizational identified engagement initiatives.
• Perform supportive outreach, follow-up, and engagement with members.
• Facilitate programs and activities that promote holistic health and improve members’ health literacy/education (teaching self-management skills, sharing self-help recovery resources, educating on chronic conditions, etc.).
• Ensure the proper storage and transmission of sensitive health records.
• Provide any additional support services/referrals in addressing unmet health-related resource needs, such as housing, transportation, nutritional food sites, and other services as needed.
• Document activities in the Trillium Connections care management platform. Documentation should be timely, accurate, complete, and reflective of the member’s needs.
• Review member information within the platform, update information as needed, and/or inform the appropriate staff when inaccuracies are found.
• Develop and cultivate working relationships with service providers and community other community partners.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Typical working hours are 8:30am-5pm

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications:

Education:
High School Diploma or GED required.

Experience:
Must meet one of the following:

Have one (1) year of paid experience in the Health and Human Services field, including experience working with any combination of the MH/BH/SU/IDD population with at least one year of paid experience working directly with people experiencing serious and persistent mental illness, severe or prolonged substance use, intellectual or developmental disabilities. Duties such as experience teaching MH/BH/SU/IDD population students, or working with them in institutional settings, performing general outreach with individuals, coordinating services/appointments, engaging in health promotion activities, linking members to community resources, and supporting a care team would be qualifying experience; or

Have one (1) year lived experience with an intellectual/developmental disability (I/DD) or traumatic brain injury (TBI) with demonstrated knowledge/direct personal experience pertaining to the North Carolina Medicaid system; or

Have one (1) year lived experience with a mental/behavioral health condition with certification as a Peer Support Specialist; or

Have one (1) year of being a parent or guardian of an individual with an I/DD, TBI, or mental/behavioral health condition with direct experience providing care for that individual and navigating the Medicaid system on behalf of that individual note that a parent/guardian cannot serve as a Health Specialist for their family member).

Preferred Experience:
Two years’ experience preferred. Prefer lived experience, experience working with people who have serious and persistent mental health conditions, or experience with community based organizations centered around housing, food insecurity/healthy eating, transportation, education & employment, interpersonal violence/toxic stress and/or social integration and inclusion.

License/Certification:
Certified Peer Support Specialist if used for qualifying as noted above.
Must have a valid driver’s license

Preferred License/Certification:
Prefer Certified Peer Support Specialist, CNA, or Community Health Worker (CHW) certifications.

Location:
Remote within North Carolina.
Must reside in NC to be considered for remote status.

Deadline for application: May 23, 2025 at 11:59 p.m.

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

• Employer Name
• Dates of service (month & year)
• Average number of hours worked per week
• Essential duties of the job as related to the position you’re applying for
• Education
• Degree type
• Date degree was awarded
• Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed.

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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