Population Health Pharmacy Technician – Adherence Focus

Bakersfield Family Medical Group; Bakersfield (CA); On-site; USD 39,000 - 43,000; Full time

Job summary

Bakersfield Family Medical Group in Bakersfield, CA seeks a Pharmacy Technician to support pharmacisists in managing medication adherence initiatives and CMS Star Ratings. You will identify patients at risk for non-adherence, conduct outreach, coordinate access solutions, and document interventions within our quality team.

The role involves collaboration with pharmacists, providers, care managers, health plans, and patients to close gaps and improve outcomes across population health initiatives.

Qualifications

• Active Pharmacy Technician registration/licensure as required by state law.
• National certification preferred (CPhT).
• Minimum one year of pharmacy technician experience in retail, managed care, ambulatory care, or population health.
• Knowledge of medication adherence concepts and pharmacy workflows.
• Proficient with electronic health records and pharmacy management systems.
• Strong communication and customer service skills.
• Experience supporting Medicare Advantage or CMS Star Rating programs.
• Experience with population health, quality improvement, or care management initiatives.
• Familiarity with medication therapy management (MTM) programs.
• Bilingual Skills Preferred.
• Experience with Microsoft Excel functions.
• Valid CA Driver’s License and current vehicle insurance with clean driving record.

Responsibilities

• Collaborate with pharmacists, providers, medical assistants, care coordinators, and health plan representatives.
• Assist with obtaining prescription renewals and refill authorizations.
• Coordinate medication access programs, copay assistance, and patient assistance resources.
• Identify patients requiring pharmacist intervention and facilitate warm handoffs.
• Maintain accurate records of outreach activities and intervention outcomes.
• Assist in developing adherence tracking reports and performance metrics.
• Support audits and quality assurance reviews.
• Monitor work queues and ensure timely follow-up on identified gaps.
• Review adherence reports and pharmacy claims data to identify patients at risk for non-adherence.
• Conduct outbound patient outreach via telephone, text messaging, mail, and other approved communication channels.
• Assess barriers to medication adherence including cost, transportation, side effects, forgetfulness, and access issues.
• Escalate clinical concerns and medication-related questions to the supervising pharmacist.
• Assist patients with medication refill coordination and prescription synchronization.
• Facilitate conversion to 90-day medication supplies when appropriate.
• Coordinate mail-order pharmacy enrollment and medication delivery services.
• Facilitate provider and pharmacy outreach with ability to communicate or triage medication requests.
• Document all patient interactions and interventions in the designated systems.
• Support adherence initiatives for Statins, Diabetes medications, and Renin-Angiotensin System antagonists.
• Monitor adherence performance dashboards and patient gap reports.
• Participate in quality improvement projects designed to improve Star Ratings performance.
• Participate in weekly or monthly meetings with health plans to address adherence gaps and areas for improvement.

Skills

Communication skills

Customer service

Bilingual preferred

Tools

Electronic health records

Pharmacy management systems

Microsoft Excel

Job description

Bakersfield Family Medical Group in Bakersfield, CA seeks a Pharmacy Technician to support pharmacisists in managing medication adherence initiatives and CMS Star Ratings. You will identify patients at risk for non-adherence, conduct outreach, coordinate access solutions, and document interventions within our quality team.

The role involves collaboration with pharmacists, providers, care managers, health plans, and patients to close gaps and improve outcomes across population health initiatives.