Population Health Coordinator

Optum; Southborough (MA); Sur place; USD 25 000 - 44 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Equity stock purchase

401k contribution

Résumé du poste

Optum is a global organization that uses technology to help millions live healthier lives. This role focuses on data coordination for patients with chronic illnesses, outreach to ensure labs and appointments are completed, and coordination with clinicians for population reporting.

Responsibilities include coordinating with EMR systems, generating performance reports, and ensuring data accuracy while adhering to healthcare policies and privacy requirements.

Qualifications

• High School Diploma or GED required.
• 2+ years working with an EMR system preferred.
• 2+ years experience in a medical office setting.
• Familiarity with data reporting and records management.

Responsabilités

• Contact patients to meet outreach program goals via phone, email or mailings.
• If requested by Clinician, place lab orders and schedule appointments in EMR.
• Generate reports to identify patients needing additional labs or overdue labs.
• Collaborate with clinicians to determine required population reports and patient lists.
• Coordinate with care teams to optimize patient care and monitor service needs.

Connaissances

Medical terminology knowledge

EMR experience

Data coordination

Communication skills

Formation

High School Diploma/GED

Outils

Epic EMR

MS Office

Description du poste

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together.

Responsible for working with patients, providers, and sites to provide data coordination, outreach to patients with chronic illnesses such as diabetes, hypertension, asthma, or behavioral health conditions, arrangement of preventive health screenings, and provision of assistance arranging or coordinating necessary care.

Primary Responsibilities

• Contacts patients for the purpose of achieving established outreach program goals. This may include contacting patients via telephone, email and/or direct mailings to stress the clinical importance of receiving their recommended lab work and attending their medical appointments
• At the request of a Clinician, may place lab order and/or schedule appointments in electronic medical record system
• Generates reports using Healthy Planet Registry in Epic EMR to identify patients who require additional labs to be ordered as well as identifying patients who are over-due for labs
• Consults with clinicians to determine required population reports and/or patient lists for analysis and outreach.
• Communicates and collaborates with OPH nurses and care coordination staff to optimize patient care, and supports patient care plans by assisting with linkages to, coordination of, and monitoring identified service needs
• Attends and participates in site Roster Reviews, and Tier II meetings, when appropriate
• Recognizes and reports data inconsistencies, gaps in performance, and opportunities to improve results to appropriate personnel
• Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives
• Enhances professional growth and development through educational programs, seminars, etc.
• Attends a variety of meetings, conferences, and seminars as required or directed
• Assists with coordination of external test results ensuring that data is entered into EMR
• Performs other similar and related duties as required or directed
• Regular, reliable and predicable attendance is required

Required Qualifications

• High School Diploma/GED

Preferred Qualifications

• Understanding of medical terminology
• 2+ years of experience do you have working with an electronic medical records (EMR) system
• 2+ years of experience within a medical office setting

Soft Skills

• Ability to collaborate closely managers and other staff
• Effective presentation skills
• Excellent individual problem solving skills and flexibility
• Must be able to work independently and be self-directed
• Proficiency with electronic medical record systems preferred, Microsoft Office: Excel, Word, Access, and PowerPoint required
• Proficient with data manipulation including the ability to develop spreadsheets, build data tables and extract data

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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