Patient Care Coordinator

UnitedHealth Group; Leominster (MA); On-site; Confidential; Full time

Job summary

UnitedHealth Group in Leominster, MA seeks an on-site Administrative/Customer Service role to support clinic operations. You will generate patient encounter forms, coordinate schedules, handle referrals, and assist with billing questions, while maintaining patient records and ensuring accuracy.

The position emphasizes strong communication, multitasking, and organizational skills with opportunities to learn in a comprehensive benefits environment.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service and/or administrative experience.
• Preferred: additional medical secretarial/medical office training.
• Strong communication, interpersonal and organizational skills; ability to multitask and resolve patient concerns.

Responsibilities

• Generates and tracks patient encounter forms and submits to billing.
• Resolves patient questions about schedules and billing; handles prescription refills and reschedules.
• Maintains patient charts and tests results; ensures completeness of records.
• Maintains Telephone Message System and distributes messages to appropriate staff.
• Schedules and coordinates patient visits and procedures for inpatients and outpatients.
• Notifies providers and patients of scheduling changes and add-ons; ensures timely referrals when required.
• Follows health and safety requirements and participates in educational programs.

Skills

Customer service

Multitasking

Communication

Organizational skills

Microsoft Word

Outlook

Excel

Education

High School Diploma/GED

Medical secretarial training

Tools

Microsoft Word

Outlook

Excel

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Hours: Monday through Friday, rotating schedule of 8am-4:30pm or 8:30am-5pm

Location:275 New Lancaster Rd. Leominster, MA

Primary Responsibilities:

• Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area
• Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
• Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
• Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
• Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
• Provides patient education regarding managed care plans and referral process. Answers patients' referral questions, concerns, etc. Provides patient with available options
• Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis
• Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed
• Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
• Notifies providers, patients and others of changes such as new scheduling, re‑scheduling, no‑show, emergency appointments and add‑ons
• Maintains recall lists and communicates with patients as appropriate
• May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results
• May escort patient to examination rooms and chaperones patients as required. May process standard and non‑standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows‑up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
• Provides guidance to departmental personnel in medical office on administrative policies and procedures
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives
• Enhances professional growth and development through educational programs, seminars, etc.
• Attends a variety of meetings, conferences, and seminars as required or directed
• Regular, reliable and predictable attendance is required
• Performs other similar and related duties as required or directed

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service and/or administrative experience

  Preferred Qualifications:

  • Additional specialized medical secretarial/medical office training
  • Superior customer service skills including the ability to multi‑task and resolve patient concerns in a timely manner. Ability to think critically and exercise sound judgment
  • Excellent communication, interpersonal and organizational skills
  • Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.

  Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location, and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

  #RPO, #RED