Population Health Coordinator

UnitedHealth Group; Southborough (MA); Hybrid; Confidential; Full time

Job summary

UnitedHealth Group is seeking a data coordination professional to support outreach to patients with chronic illnesses and arrange/coordinate necessary care. You will work with clinicians, EMR systems, and care teams to ensure timely lab work and appointments.

The role requires a High School Diploma/GED and experience with electronic medical records, with exposure to a medical office setting. Strong data manipulation and Microsoft Office skills are essential.

Qualifications

• EMR systems experience and data coordination are required.
• Strong communication and computer skills are needed.
• Proficiency with Microsoft Office applications is required.

Responsibilities

• Contacts patients to achieve outreach program goals via phone, email, and/or direct mailings.
• At the request of a Clinician, may place lab orders and/or schedule appointments in the EMR.
• Generates reports using Healthy Planet Registry in Epic EMR to identify patients needing labs or overdue for labs.
• Consults with clinicians to determine required population reports and patient lists for analysis and outreach.
• Collaborates with OPH nurses and care coordination staff to optimize patient care and support care plans.
• Attends site roster reviews and Tier II meetings as appropriate.
• Reports data inconsistencies, gaps in performance, and opportunities to improve results.
• Complies with policies, safety requirements and regulatory guidance.
• Maintains attendance and reliability as required.
• Performs other related duties as required.

Skills

EMR systems experience

Data coordination

Communication skills

Microsoft Office

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for working with patients, providers, and sites to provide data coordination, outreach to patients with chronic illnesses such as diabetes, hypertension, asthma, or behavioral health conditions, arrangement of preventive health screenings, and provision of assistance arranging or coordinating necessary care.

Primary Responsibilities:

• Contacts patients for the purpose of achieving established outreach program goals. This may include contacting patients via telephone, email and/or direct mailings to stress the clinical importance of receiving their recommended lab work and attending their medical appointments
• At the request of a Clinician, may place lab order and/or schedule appointments in electronic medical record system
• Generates reports using Healthy Planet Registry in Epic EMR to identify patients who require additional labs to be ordered as well as identifying patients who are over-due for labs
• Consults with clinicians to determine required population reports and/or patient lists for analysis and outreach.
• Communicates and collaborates with OPH nurses and care coordination staff to optimize patient care, and supports patient care plans by assisting with linkages to, coordination of, and monitoring identified service needs
• Attends and participates in site Roster Reviews, and Tier II meetings, when appropriate
• Recognizes and reports data inconsistencies, gaps in performance, and opportunities to improve results to appropriate personnel
• Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives
• Enhances professional growth and development through educational programs, seminars, etc.
• Attends a variety of meetings, conferences, and seminars as required or directed
• Assists with coordination of external test results ensuring that data is entered into EMR
• Performs other similar and related duties as required or directed
• Regular, reliable and predicable attendance is required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED

Preferred Qualifications:

• Understanding of medical terminology
• 2+ years of experience do you have working with an electronic medical records (EMR) system
• 2+ years of experience within a medical office setting

Soft Skills:

• Ability to collaborate closely managers and other staff
• Effective presentation skills
• Excellent individual problem solving skills and flexibility
• Must be able to work independently and be self-directed
• Proficiency with electronic medical record systems preferred, Microsoft Office: Excel, Word, Access, and PowerPoint required
• Proficient with data manipulation including the ability to develop spreadsheets, build data tables and extract data

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

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