Popeyes Shift Leader

GPS Hospitality; Norcross (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the restaurant sector is seeking a Shift Leader to enhance team performance and ensure excellent service. This role involves training team members, managing daily operations, and maintaining high standards in customer relations and restaurant maintenance. The ideal candidate will possess strong leadership skills and the ability to thrive in a fast-paced environment. Join a dynamic team where you can make a significant impact on guest experiences and team success, while benefiting from structured training programs and performance reviews that foster career development.

Benefits

Regular Performance Reviews

Health & Life Benefits

HSA Program

Anniversary Vacation Bonus

Employee Rewards & Recognition Program

Career Development Training Programs

Qualifications

• 0-2 years of supervisory experience in a restaurant or retail setting.
• Excellent customer service skills and ability to perform under pressure.

Responsibilities

• Ensure outstanding service and satisfaction for guests.
• Train and coach the team while supervising operations.

Skills

Customer Service Skills

Problem-Solving Skills

Team Management

Ability to Perform Under Pressure

Tools

GPS Hospitality Systems

Job description

Position Description:

We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties performed by the Team Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence. This includes but is not limited to ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned.

Position Duties:

1. Ensure your team provides outstanding service & satisfied guests
2. Train & coach the team
3. Utilize GPS Hospitality Systems to run a great restaurant every shift, every day
4. Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations
5. Provide coaching and feedback to the team
6. Supervise in accordance with GPS values, traits and behaviors
7. Demonstrate strong problem-solving skills
8. Follow and enforce all cash policies; address and document any policy violations
9. Any / all other duties as assigned by the Restaurant General Manager (RGM)

Position Requirements:

1. 0-2 year of supervisory experience in a restaurant or retail setting
2. Excellent customer service skills
3. Must be able to perform under pressure in a high-volume setting

About our benefits:

• Regular performance reviews
• Health & Life Benefits
• HSA program
• Anniversary Vacation Bonus
• Employee Rewards & Recognition Program
• Career development through structured training programs

EEO Statement

GPS Hospitality is an Equal Opportunity employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, creed, national origin, ancestry, lineage or citizenship status, age, disability, gender (including pregnancy, childbirth and other related conditions), sexual orientation, genetic information / characteristics, veteran or military status, marital status or any other characteristic provided by applicable federal, state or local laws.

ADAA

GPS Hospitality will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources at 770-738-8779.