Poolside Guest Experience Specialist

Live! Casino & Hotel Maryland; Bossier City (LA); On-site; USD 15,153 - 20,664; Full time

Job summary

Live! Casino and Hotel Louisiana in Bossier City is seeking a Pool Attendant for the pool bar to deliver courteous service and maintain a safe, clean pool area. You will support guests with hospitality standards and ensure a positive poolside experience.

Responsibilities include enforcing rules, maintaining linens, assisting with pool operations, and upholding gaming regulations and responsible alcohol service. A flexible schedule and outdoor work are required.

Qualifications

• Must be 21 years of age.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast‑paced, outdoor environment.
• Previous guest‑facing experience preferred.
• Physically able to maintain the organization of pool furniture and transport laundry bins.
• Must be able to obtain and maintain LACT Alcohol Certification (Responsible Vendor).
• Must be able to obtain and maintain CPR certification (Training will be provided).
• Must be able to work outdoors in various weather conditions.
• Ability to work a flexible schedule including weekends, holidays, and peak seasonal periods.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Live! Casino and Hotel Louisiana departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Ensure the cleanliness, safety and general maintenance of pool and pool deck.
• Ensure use of facility by authorized guests and maintain pool attendance records.
• Maintain proper linen inventory – collect linens, deliver and receive linens from laundry – issue linens to guests according to procedure.
• Ensure cleanliness and organization of pool furniture and report any facility issues as needed.
• Ensure proper guest adherence to posted rules and regulations and take appropriate action as needed.
• Maintain positive guest relations and adhere to all guidelines of service‑related programs and initiatives.
• Perform any other duties as assigned.

Skills

Guest service

Communication

Multitasking

Interpersonal skills

Outdoor work

Job description

Live! Casino and Hotel Louisiana in Bossier City is seeking a Pool Attendant for the pool bar to deliver courteous service and maintain a safe, clean pool area. You will support guests with hospitality standards and ensure a positive poolside experience.

Responsibilities include enforcing rules, maintaining linens, assisting with pool operations, and upholding gaming regulations and responsible alcohol service. A flexible schedule and outdoor work are required.