Pool Service Technician

Anthony & Sylvan Pools

Raleigh (NC)

On-site

USD 75,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Company vehicle

Job summary

A leading pool services company in Raleigh, NC is seeking a Service Technician. In this role, you'll address customer needs related to pool maintenance, including cleaning, chemical balancing, and equipment repairs. Candidates should have exceptional customer service skills and a high school diploma. This full-time position offers a competitive salary ranging from $75,000 to $150,000 based on experience and locations, with training in pool chemistry provided.

Qualifications

1-3 years technical or customer service experience.
A valid driver's license since a company vehicle is provided.
Bonus points for previous pool service experience.

Responsibilities

Perform pool chemical testing and balancing.
Diagnose and repair pool equipment.
Log all pool services performed.
Communicate with construction and warranty divisions as necessary.

Skills

Exceptional customer service skills

Strong verbal and written communication

Attention to detail

Safety savvy

Education

High school diploma/GED or equivalent

Job description

Join the #1 Residential Swimming Pool Builder in the USA as a Service Technician! The Service Technician is responsible for addressing all service and maintenance related customer problems and needs related to their pool, including cleaning and chemical balancing, minor repairs and the ongoing maintenance and repair of pool equipment and accessories.

Why Us

Join the Anthony & Sylvan Pools team and embark on a rewarding career as a Service Technician. Learn about pool chemistry, equipment installs and repairs, and more!
We’re the industry leaders in creating a lifetime of pool enjoyment, and we want you to be a part of it!
As a Service Technician, you’re at the forefront of providing repeat service to our customers.

Your Playbook

Chemistry Guru: Travel from pool to pool, transporting and delivering pool chemicals (including but not limited to chlorine, algaecides, pH balancers, muriatic acid) performing advanced chemistry and testing of water, adding chemicals to pools, and skimming and vacuuming pools to be picture-perfect.
Diagnostic Expert: Learn to diagnose, repair, and replace swimming pool equipment.
Sales Performer: Utilize advanced selling with equipment upgrades, chemicals and any other background products. Techs will be trained to be knowledgeable and comfortable talking about any equipment or pool‑related maintenance service that we sell.
Documentation Pro: Log all pool services performed at each pool to notify customers that their services have been completed.
Team Collaborator: Communicate with construction and warranty divisions when needed by giving recommendations regarding customer claims.

Qualifications

Education: High school diploma/GED or equivalent preferred.
1‑3 years technical or customer service experience.
Exceptional customer service skills, with strong verbal and written communication and telephone etiquette.
Attention to detail.
Safety savvy and a commitment to following protocols.
A valid driver's license because we’re giving you a company vehicle.
Bonus points if you’ve got previous pool service experience.

Anthony & Sylvan Pools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level