Pool Technician Level III

Coastal Pools; Grasonville (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental & vision insurance

Retirement benefits

PTO after 90 days

15 days PTO

Paid holidays

Training support

Tools provided

Stable year-round employment

Supportive team

Job summary

Coastal Pools in Queenstown, MD is seeking an Experienced Pool Service Technician (Service Technician III) to independently troubleshoot, repair, and maintain residential pools and spas while mentoring the next generation of technicians.

As a Level III Technician, you’ll handle advanced service calls, perform equipment repairs, and train Level I and II staff, delivering exceptional customer service and overseeing safe, high-quality workmanship.

Qualifications

• Several years of hands-on pool service experience.

Responsibilities

• Take ownership of advanced service calls and perform equipment repairs.
• Mentor Level I and II technicians and promote safe workmanship.
• Deliver exceptional customer service and resolve concerns professionally.
• Document work and water chemistry using the CRM system.
• Educate homeowners on proper pool operation (Pool School).

Skills

Pool service experience

Troubleshooting

Leadership

Customer service

Communication

Mentoring

Water chemistry

Heavy lifting

Education

CPO – Certified Pool & Spa Operator

CPR & First Aid

New Plaster Startup Certification

Pentair University training

OSHA 10 Certification

Tools

CRM software

Job description

Are you an experienced pool service technician who enjoys solving complex problems, mentoring others, and delivering exceptional customer service?

Coastal Pools is one of the region's premier custom pool builders, proudly recognized as the 2025 Best of Annapolis & Eastern Shore. We build incredible outdoor living spaces, deliver exceptional customer experiences, and invest in the people who help make it happen.

We're looking for an Experienced Pool Service Technician (Service Technician III) to independently troubleshoot, repair, and maintain residential pools and spas while helping develop the next generation of technicians.

Location: Queenstown, MD
Schedule: Full-Time | Monday–Friday
Department: Service

What You’ll Do

As a Level III Technician, you’ll take ownership of the more technical service calls, perform advanced equipment repairs, and serve as a mentor to junior technicians.

• Perform advanced pool and spa maintenance, including difficult water recovery, algae treatments, stain removal, and seasonal services.
• Complete new pool startups and educate homeowners on proper pool operation ("Pool School").
• Diagnose and repair pumps, filters, heaters, salt systems, automation controls, and related pool equipment.
• Perform filter media changes, plumbing repairs, motor, seal, impeller, and valve replacements.
• Test, balance, and optimize pool water chemistry using industry best practices, including LSI water balancing.
• Identify larger repair needs and communicate recommendations to the Service Manager.
• Document service work, water chemistry, repairs, and customer recommendations using our CRM system.
• Mentor and train Level I and Level II technicians while promoting safe work practices and quality workmanship.
• Deliver exceptional customer service and professionally resolve service concerns.

What We’re Looking For

• Several years of hands‑on pool service experience.
• Strong knowledge of pool equipment, plumbing, automation systems, and water chemistry.
• Proven troubleshooting and diagnostic skills.
• Ability to perform equipment repairs independently.
• Excellent communication and customer service skills.
• Leadership mindset with a willingness to coach and mentor other technicians.
• Strong attention to detail and pride in delivering quality work.
• Ability to lift 50+ pounds and work outdoors in all weather conditions.
• Valid Maryland driver’s license with a clean driving record.

Preferred Qualifications

• Certified Pool & Spa Operator (CPO) – Required.
• CPR & First Aid Certification.
• New Plaster Startup Certification.
• Pentair University training.
• OSHA 10 Certification.

Why Join Coastal Pools

At Coastal Pools, we believe in investing in our people. Our technicians receive ongoing training, certifications, and opportunities to continue advancing into senior technical and leadership positions.

Benefits include:

• Competitive pay based on experience
• Performance‑based advancement opportunities
• Health, dental, and vision insurance
• Retirement benefits
• Paid Time Off after 90 days (accrual system)
• Up to 15 days PTOEight paid holidays
• Ongoing technical training and certification support
• Company‑provided tools and equipment
• Stable, year‑round employment
• Supportive team environment

Why You’ll Love This Job

This is more than just maintaining pools—it’s an opportunity to become a trusted technical expert and leader within a growing organization. You’ll tackle challenging repairs, mentor developing technicians, and help deliver the exceptional service that Coastal Pools is known for.

If you’re looking for a company that values craftsmanship, leadership, and continuous growth, we’d love to hear from you. Apply today and grow your career with Coastal Pools.