Pool Server

Crescent Hotels & Resorts; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Team Member and Family Room Discounts

Flexible Schedules

Amazing Recognition Programs

Trip Reduction Program

Team Member Lunch Program

Referral Program

Job summary

Crescent Hotels & Resorts is hiring a Seasonal Pool Server at Hilton Phoenix Resort at the Peak in Phoenix, AZ. You will be responsible for providing exceptional food and beverage service to guests at our River Ranch Pool.

The ideal candidate will have strong communication skills and a professional demeanor, along with the ability to work as a team player. This position involves standing for extended periods and requires the ability to lift at least 30 lbs. Team member discounts and a flexible schedule are part of the benefits.

Qualifications

• Self-starting personality with a courteous demeanor.
• Willingness to help co-workers and adapt to change.
• Ability to handle prolonged standing or walking.

Responsibilities

• Service food and beverages to guests in a professional manner.
• Greet guests and explain specials and promotions.
• Maintain cleanliness and organization of service areas.
• Assist Pool Attendants as needed.

Skills

Communication in English

Professional appearance

Team player

Ability to lift at least 30 lbs

Job description

Hilton Phoenix Resort at the Peak
7677 N 16th St
Phoenix, AZ 85020, USA

The Hilton Phoenix Resort at the Peak is looking for Seasonal Pool Servers to join our amazing Team out at our River Ranch Pool!

Hours

AM and PM shifts including weekends and holidays

Summary of Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
• Flexible Schedules
• Amazing Recognition Programs/Giving Back – Community Outreach
• Trip Reduction Program – Resort off a Main Bus Line
• $2.00 – Team Member Lunch Program
• $300 Referral Program

Service of Food and Beverage

Service of food and beverage to include the order taking and delivery of food and/or beverage. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.

Essential Job Functions

• Replenish beverages as necessary and check with guests for overall satisfaction.
• Greet guests in a friendly and courteous manner as soon as they are seated at tables or on lounges, and explain any specials and/or restaurant promotions for guest services. When complete, pick up order from Slim Pickens, confirm its accuracy. Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
• Answer any guest questions about the menu. Record the details of the order from the guests, repeating the order to the guest to check for accuracy. Input order into machine and place in service bar and cook area. Take and serve guest orders promptly and according to service manual. Clear away dishes/baskets as soon as guest is finished. Pick up empty cups.
• Present the check to guest promptly. Check station before, during, and after shift for proper set up and cleanliness. Do all necessary set‑up sidework as assigned. Wipe down tables and chairs each day.
• Assist Pool Attendants by straightening lounge chairs and picking up cups and towels.

Required Skills and Abilities

Must have the ability to communicate in English. Self‑starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch‑in” and help co‑workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.