Pool Receptionist

Fontainbleau; Las Vegas (NV); On-site; USD 17,000 - 24,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a Pool Receptionist to warmly greet guests, handle admissions, and answer inquiries. You will manage registrations, process fees, and maintain accurate records while supporting safety and cleanliness of the pool environment.

The role requires strong communication, cash-handling skills, and the ability to work a flexible schedule including nights, holidays, and weekends. Join a fast-paced hospitality team on the Las Vegas Strip.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Basic computer skills for data entry and record-keeping.
• Knowledge of pool safety rules is a plus.
• Willing to work a flexible schedule including nights, holidays and weekends.
• Work in a fast-paced, busy environment with high call volume.

Responsibilities

• Greet and assist guests in a friendly and professional manner.
• Provide information about pool services, programs, and policies.
• Handle inquiries, complaints, and requests with a positive attitude.
• Process pool admissions and memberships.
• Register pool guests accurately and verify fees for access or classes.
• Answer phone calls and respond to emails promptly and professionally.
• Provide information regarding pool schedules, events, and policies.
• Handle cash transactions accurately and securely.
• Maintain a balanced cash drawer and prepare daily reports.
• Enforce pool safety rules and monitor for unsafe conditions.
• Collaborate with lifeguards and management on safety concerns.
• Maintain records of pool attendance and activities.
• Assist with scheduling pool events, classes, and programs.
• Perform general administrative duties and keep reception tidy.

Education

High school diploma or equivalent

Previous customer service experience preferred

Strong communication and interpersonal skills

Ability to handle cash transactions accurately

Basic computer skills for data entry and record-keeping

Willingness to work flexible schedule including nights, holidays and weekends

Ability to work in a fast-paced environment

Job description

POSITION OVERVIEW

As the first point of contact for visitors to our pool facility, the Pool Receptionist plays a crucial role in ensuring a positive and welcoming experience for all guests. This position involves a combination of administrative tasks, customer service, and maintaining a safe and organized pool environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Greet and assist guests in a friendly and professional manner
• Provide information about pool services, programs, and policies
• Handle inquiries, complaints, and requests with a positive attitude
• Process pool admissions and memberships
• Ensure accurate and efficient registration of pool guests
• Verify and collect fees for pool access or classes
• Answer phone calls and respond to emails promptly and professionally
• Provide information regarding pool schedules, events, and policies
• Handle cash transactions accurately and securely
• Maintain a balanced cash drawer and prepare daily financial reports
• Enforce pool safety rules and regulations
• Monitor pool area for any unsafe conditions and report issues promptly
• Collaborate with lifeguards and management to address safety concerns
• Maintain accurate records of pool attendance and activities
• Assist with scheduling of pool events, classes, and programs
• Help with general administrative duties as needed
• Keep the reception area clean, organized, and presentable
• Assist with organizing pool equipment and maintaining a tidy workspace
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High school diploma or equivalent.
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Ability to handle cash transactions accurately
• Basic computer skills for data entry and record-keeping
• Knowledge of pool safety rules and regulations is a plus
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment with high call volume

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

COMMISSION

This position offers commission-based incentives for Daybed and Cabana sales generated from guest transactions

SALARY

$15.00 per hour