Pool Patient Access Scheduler, Scheduling Business Support, Per Diem, Varies, Hybrid Remote

Baptist Health South Florida; Boca Raton (FL); Remote; USD 100,000 - 125,000; Full time

Job summary

Join a leading healthcare organization as a Patient Access Specialist, where you will play a vital role in scheduling patient appointments and ensuring a seamless registration process. This position offers an opportunity for career advancement in a supportive environment that values service excellence and employee well-being. You will be part of a dynamic team that champions process improvement and enhances patient care. If you're detail-oriented, possess strong customer service skills, and thrive in a fast-paced setting, this role is perfect for you. Embrace the chance to make a meaningful impact in healthcare!

Benefits

Career Advancement Opportunities

Training and Onboarding Initiatives

Supportive Work Environment

Qualifications

• Minimum educational requirement: High School Diploma or equivalent.
• 1 year of Patient Access experience preferred.

Responsibilities

• Schedule patient appointments and ensure accuracy of information.
• Meet quality metrics and assist in training new team members.

Skills

Customer Service

Interpersonal Communication

Detail-oriented

Bilingual (English and Spanish/Creole)

Education

High School Diploma or GED

Associate's Degree

Tools

EMR Applications

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Estimated hourly rate up to $20.50
- Opportunity for career advancement within a leading healthcare organization
- Supportive and collaborative work environment with a focus on service excellence
- Chance to work in a high-impact role that directly affects patient care and satisfaction
- Commitment to employee well-being and professional development through training and onboarding initiatives

What to Expect (Job Responsibilities):
- Schedule patient appointments for various procedures and treatments, ensuring accuracy of demographic and insurance information
- Register patients and enter data into the scheduling system within a call center environment
- Meet individual quality metrics and departmental KPIs to ensure service excellence
- Assist in departmental initiatives, including training and onboarding new team members
- Participate in committees to champion opportunities for process improvement

What is Required (Qualifications):
- Minimum educational requirement: High School Diploma, GED, or equivalent experience
- For internal candidates: At least 1 year of Patient Access experience with proven ability to perform all job functions independently
- Ability to maintain a positive attitude and demonstrate self-motivation
- For external candidates: Associate's Degree preferred with 1 year of Patient Access experience, or 2 years of relevant experience in lieu of a degree
- Detail-oriented with excellent customer service and interpersonal communication skills

How to Stand Out (Preferred Qualifications):
- Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, EMTALA, and Medicare compliance
- Familiarity with insurance contracts, scheduling protocols, and EMR applications
- Bilingual in English and Spanish/Creole
- Knowledge of medical terminology
- Experience working in a high-volume, fast-paced environment

#HealthcareServices #PatientAccess #CareerOpportunity #CompetitivePay #TrainingProvided

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